Power Center Team Lead Iii

3 weeks ago

Grande Prairie, Canada SureHire Full time

Job Description

Hours of work will be between 8:00am - 5:00 pm, this role may require hours worked outside of regular schedules. The annual salary for this role will be between $50,000-$60,000.

**Job overview**:
**Personnel Management**:
Schedule, host and/or participate in Power Centre daily huddles, regular Power Centre team meetings, and Power Centre Team Lead Level 10 meetings as required
Review and approve Power Centre staff expenses when required
Track key performance indicators (KPI’s) of their designated Power Centre(s)
Complete annual performance reviews of Power Centre staff
Support growth and training opportunities for Power Centre staff
Performance management of Power Centre staff, including disciplinary action

**Internal Department & Client Support**:
Act as internal liaison for all complaint escalations from their designated Power Centre staff, related to Power Centre service delivery and customer experience
Serve as a point of contact for escalated service-related questions from testing participants from their designated Power Centre(s)
Complete regular inventory counts, order inventory and maintain the appropriate minimums/maximums for their designated Power Centre(s) per SureHire inventory practices
Assist applicable stakeholders business licensing, landlord communications, vendor set-up/maintenance, and renovations/maintenance requests for their designated Power Centre(s), when required

**External Networking & Business Development**:
Act as SureHire’s representative - when required - for current/prospective client meetings within their local area
Identify, coordinate, and attend community outreach and/or business networking events within their local area (4-8 events per fiscal year)
Attend meetings as SureHire’s representative for associations/organizations that SureHire has active involvement with (Canadian Society of Safety Engineering, Alberta Municipal Health and Safety Association, community chamber of commerce, etc.)
Other tasks as assigned

Education

High School Diploma.
Occupational Testing Certifications (alcohol, drug, DOT, respirator fit testing, audiometric technician, spirometry technician); Post-secondary education in management, leadership, change management, and/or business administration is considered a strong asset

Experience

Minimum 2 years in a SureHire Power Centre facility role, or commensurate experience with an external organization

**Required Skills**:
Ability to adapt to different work environments and personnel
Ensure confidentiality, diplomacy, and tact at all times
Decisive, results-oriented
Possess a high degree of emotional intelligence and can guide and shape team dynamics to achieve constructive outcomes
Excellent verbal communication, people, and leadership skillss
Ability to identify new opportunities for business development/service line delivery
Willingness to conduct presentations and network with clients and community members
Introductory knowledge of occupational health & safety regulations, CSA standards, Canadian Model for Drug Testing, Canadian Human Rights Policy on Alcohol and Drug Testing, DOT regulations & industry best practices

Characteristics

Demonstrate a high level of energy and positivity
People-oriented person with affirmative leadership style who values the exchange of information
Innovative and critical thinker
Committed to continuous improvement
Willingness to make decisions or judgements when only partial information is available
Use initiative with common sense and good judgment
A team player with a service-oriented disposition
Comfort in assessing and critically analyzing situations quickly

**What SureHire can offer you**:
Joining SureHire’s team is a great opportunity for those seeking to gain new experiences. In the occupational testing industry, you will use your skills and knowledge to instruct and observe workers.

Steady full-time hours with a predictable schedule;
Paid Personal Days;
Multi-faceted Training & Development Program;
Paid time off to volunteer;
We have an exciting gym membership reimbursement program (work/life balance);
Want to work with your friends? We will pay you to refer a friend.

Our people are our brand. We are passionate, innovative, relentless, positive and accountable. If you are ready to join our team, we would love to hear from you

Job details

**Requisition**: Power Center Team Lead III

**Location**: Grande Prairie

**Audience**: Internal/External

**FTE**: 1.0

**FTE**: Full Time Equivalent

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