Operator, Housekeeping Call Centre

3 weeks ago

White Rock, Canada Fraser Health Full time

Why Fraser Health?:
Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

**Position Details**:
We are currently looking to fill a
**Part Time,**
**Operator **to join our
**Housekeeping Call Centre** team at
**Peace Arch Hosptial** located in
**White Rock, B.C.** Be a part of a team that is dedicated to providing exceptional housekeeping services to our clients and staff at our facility.

**Position Qualifications**:

- Grade 12
- One (1) year recent related experience or an equivalent combination of education, training and experience

We value self-directed individuals who have an interest in the housekeeping service we provide. You will perform a variety of duties that will assist us in providing a full range of housekeeping services for patient and hospital needs.

**Connect with us**

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

Instagram | Facebook | LinkedIn | Twitter | TikTok

Detailed Overview: In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems. Responsibilities:

- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
- Ensures that all requests are logged and documented according to established procedures and/or guidelines.
- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
- Operates paging systems according to established procedures and/or guidelines.
- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
- Performs other related duties as assigned.

Qualifications:
**Education and Experience**

Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Ability to keyboard 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.

Salary range: The salary range for this position is CAD $26.51/Hr. - $26.51/Hr. / hour

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