Manager, Information Technology Customer Experience

3 weeks ago

Timmins, Canada Northern College of Applied Arts and Technology Full time

**Job Features**:
**Job Category**:
Full-Time

**Competition #**:
24-25

**Closing Date**:
May 16th, 2024

**Effective Date**:
Immediately

**Classification**:
Administrative Staff, Payband 11

**Division**:
Internal/External

**Salary Range**:
$96,466.00 to $120,582.00

Northern College is seeking a Manager, Information Technology (IT) Customer Experience and Operations in our Information Technology department.

At Northern College, we’re committed to the ongoing success and development of everyone who passes through our learning spaces, whether they be our students, employees or community members. We believe in investing in those who invest in us, constantly working to build a collaborative and friendly working environment while offering top tier benefits and generous pension packages to our eligible full-time employees with purposeful, rewarding work, supportive supervisors and positive, engaged work teams.

What you will be doing:

- Infrastructure Planning (Strategic and Operational)
- IT Infrastructure Management
- Staff/Project Management
- Relations/Contract Management
- IT Marketing, Education and Communication

A detailed job description is available from the Human Resource Services department.

What you will need to be considered:

- Three (3) year diploma/degree in a computer-related field of study or another related field;
- Continued education in current information technology and information management science;
- Formal training or experience in Advanced Networking, Project Management, System Testing Planning and Strategy, Telecommunication Technology, IT Strategic Planning, Enterprise Information Architecture Planning and Integrated Cross Platform Maintenance/Troubleshoot; and
- A combination of education and experience may be considered.

What Northern has to offer:

- Defined benefit pension plan;
- Professional development opportunities;
- Wellness programs;
- Employee Assistance Program;
- Tuition assistance;
- Generous vacation and holiday closure;
- Group insurance benefits (medical, dental, life insurance, LTD, etc.); and
- Relocation expense reimbursement.

The incumbent may be required to provide a criminal reference check.

As part of Northern College’s action on reconciliation, the College recognizes its responsibility to make a difference through increasing the number of Indigenous employees who work in the academic field. We encourage applicants who identify as Indigenous to apply.

Northern College is committed to an inclusive, barrier-free selection process. To request reasonable accommodation at any time during the selection process, please contact the Human Resource Services department. Information received relating to accommodation needs of applicants will be addressed confidentially.

Northern College values diversity and is an equal opportunity employer.

We thank all applicants for their interest in Northern College, only those to be interviewed will be contacted.

**Careers at Northern**:
At Northern College, we’re committed to the ongoing success and development of everyone who passes through our learning spaces, whether they be our students, employees or community members.

We believe in investing in those who invest in us, constantly working to build a collaborative and friendly working environment while offering purposeful, rewarding work, supportive supervisors and positive, engaged work teams.

**Available to All Employees**
- A secure and sustainable defined benefit **pension plan**.
- Professional development opportunities
- Free access to our Wellness Centres (Gym)
- A corporate wellness program
- Preferred insurance rates
- Employee Assistance Program
- Other benefits available, please refer to specific job posting

Northern College
Human Resource Services
Street Address:
4715 Highway 101 East
South Porcupine, Ontario P0N 1H0
Mailing Address:
P.O. Box 3211
Timmins, Ontario P4N 8R6
Phone: 705-235-3211 ext: 2136
Fax: 705-235-7141
Thank you for your interest in working at Northern College.

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