After Market Customer Service

6 months ago

Prince Albert, Canada Flaman Group of Companies Full time

**Job Overview**:

**Key Responsibilities**:

- **
Customer Support**:

- Respond to customer inquiries, concerns, and issues related to our products and services.
- Provide clear and professional communication.
- Offer solutions to resolve customer problems and ensure their satisfaction.
- ** Product Knowledge**:

- Develop a deep understanding of our products and services.
- Stay updated on product updates and changes.
- Educate customers on product features and usage.
- ** Order & Returns Management**:

- Process orders, returns, and exchanges efficiently.
- Coordinate with the logistics and inventory teams to ensure smooth transactions.
- Maintain accurate records of customer interactions and transactions.
- ** Problem Resolution**:

- Investigate and resolve customer issues or complaints.
- Collaborate with cross-functional teams to address complex problems.
- Follow up with customers to ensure their concerns are resolved.

**Desired Qualifications & Traits**:

- High school diploma or equivalent.
- Proven experience in customer service or related role.
- Knowledge of agricultural products and processes an asset.
- Excellent communication skills, written and verbal.
- Empathetic and patient approach to customer interactions.
- Strong problem-solving and conflict resolution abilities.
- Detail-oriented and organized.
- Proficient using customer service software and systems.

**Company Overview**:
We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.

**_
Our Noble Cause: _**_People together, doing what’s right, making a difference._**

Flaman is a group of individuals working together with the guidance of our 3 values: _Customer Responsibility_, _Achievement of Goals_, and _Making Things Better_.
- **
Customer Responsibility**: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them.
- ** Achievement of Goals**: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels.
- ** Making Things Better**: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.

**Benefits & Perks**:
Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:

- **
Compensation**:

- Individually structured compensation recognizing and appreciating your commitment and efforts.
- ** Opportunities for Growth**:

- Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.
- ** Comprehensive Benefits**:

- Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances.
- Prioritize your health with our group extended medical, dental, and vision insurance plans.
- ** Financial Planning**:

- Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned.
- ** Support & Assistance**:

- Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

**How to Apply**:

Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.

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