Outboard Motor Specialist

3 weeks ago

Barrie, Canada SUZUKI CANADA INC Full time

Powersports - Technical Support Hotline

**OVERVIEW**

**ORGANIZATIONAL STRUCTURE**

This position is based at the Barrie office at 360 Saunders Road, Barrie.

**NATURE AND SCOPE**

**SPECIFIC ACCOUNTABILITIES**
- Support warranty inquiries as needed.
- Provide timely response and action to Dealer or Internal requests for technical information. Appropriate action includes communication of diagnostic procedures based on Suzuki standards, recommended repair procedures and follow-up verification of repair effectiveness.
- Assist Customer Relations in resolving product issues related to owner complaints or other customer issues.
- Assist dealers as necessary to obtain needed parts, resolve product technical or customer issues.
- Accurately document all details of Client contacts in the appropriate database
- Attend Corporate consumer shows and dealer meetings to assist in preparation, set up and /tear down of Suzuki products.
- Completes all Suzuki Canada technical training requirements as well as legislated health and safety training requirements in a timely manner.
- Provide support for dealer technical training modules and tracking of training.

**EXPERIENCE, COMPETENCIES AND SKILLS**

Minimum College diploma and/or, provincial certification for motorcycle mechanics.
- Minimum 3 to 5 years of technical work experience with motorcycles, all-terrain vehicles and outboard motors.
- Suzuki product knowledge is an asset, although product training will be provided.
- Excellent verbal and written communication skills
- Bilingual (French) would be an asset to support Canadian wide customer base
- Excellent Microsoft Office skills required, specifically Excel required
- A valid driver’s license is a job requirement and a motorcycle operator’s licence
- Able to travel across Canada to support dealers as required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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