System Administrator

2 months ago


Edmonton, Canada AFD Petroleum Ltd. Full time

JOB SUMMARY-
- ESSENTIAL FUNCTIONS-
- Examine existing and new systems for improvement, report on and resolve common issues, evaluate performance, and recommend new system procedures.-
- Resolve daily technical issues reported by end users in the company-
- Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution within the established SLAs-
- Troubleshoot problems with laptops, desktops, cell phones and other equipment and perform hardware replacements or upgrades as needed- Assist staff in resolving system problems, data issues, and procedural errors.-
- Generation of custom complex system reports, data analysis and quality control, and use of business intelligence tools to support business decision making.-
- Develop appropriate training materials to assist users with system use.-
- Assist in developing an IT budget as requested.-
- Liaise with vendors and service providers to ensure cost-effective acquisition of and ongoing support and maintenance of systems.-
- Ongoing review and improvement of IT service management functions.-
- Assist in creating and maintaining system documentation and operational support documents.-
- Stay informed on new or emerging trends and technologies that provide benefits to the organization, business partners, and / or customers.-
- Other related duties as required or assigned.- OTHER KEY SKILLS (or product knowledge)-
- Knowledge of various computers and technology systems-
- Knowledge of PowerShell/programming languages, TCP/IP, Wi-Fi, OSI model an asset-
- Working experience with Helpdesk systems, Windows 10 and Office 365 considered an asset Professional written and verbal communication skills- EXPEREINCE- 3+ years experience in business analysis, systems analysis, or a general IT support role
- EDUCATION
- Post-Secondary Degree in Information Technology or related field preferred
- A+, Network+, or Microsoft Certified Professional certifications an asset

SALARY: $75,000 per year



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