Business Systems Analyst
2 weeks ago
Responsibilities:
Requirements Gathering and Analysis:
- Collaborate with stakeholders to elicit and clearly document complex business and technical
requirements.
- Describe and break down work into features and user stories that agile teams will deliver
(product backlog management).
Data Analytics:
- Utilize data analytics tools/techniques to extract insights, with a specific emphasis on analyzing
data generated within content management systems (user engagement, solution performance).
- Demonstrate advanced proficiency with Excel for data manipulation, analysis, and reporting.
Content Management:
- Technical understanding of the discipline of content management and delivery (Application
- Programming Interface review and analysis).
- Understanding how content is structured and used in the Component Content Management
Systems
- (CCMS) system for authoring, reviewing, management, translation management, publication,
delivery, and experience.
- Understanding/Exposure to Azure builds/pipelines
Quality Assurance:
- Work closely with the quality assurance group to review test plans/strategies and make
recommendations.
- Being hands on with validating system(s) throughout the Software Development Life Cycle
- Manage User Acceptance Testing and other Business validation ceremonies.
- Ability to analyze findings to determine the severity and set priority based on the business
need/value.
Metrics and Reporting:
- Develop and maintain key performance indicators (KPIs) and metrics for measuring the success
of business processes and systems.
- Enhance the quality and relevance of reports through effective metrics and reporting practices.
Communication:
- Effectively communicate complex technical concepts to both technical and non-technical
stakeholders.
- Facilitate effective collaboration through clear and concise communication.
Scrum and Agile Methodologies:
- Participate in Agile and Scrum ceremonies.
- Collaborate with development teams to prioritize and refine user stories specific to the tools
and technologies in use.
**Qualifications**:
- Bachelor’s degree in business administration, Information Technology, related field, or
equivalent experience
- Experience as a technical Business Systems Analyst.
- Ability to facilitate group discussions and elicit requirements from stakeholders.
- Ability to manage multiple initiatives and adapt to shifting priorities.
- Ability to synthesize and document business, operational, and technical requirements to
development teams.
- Exceptional communication (verbal and written) and interpersonal skills.
- Excellent understanding of content management systems and authoring tools (e.g., RWS Tridion
Docs, Adobe, DITA Open Toolkit, WordPress).
- Experience with Scrum and Agile methodologies.
- Experience with Azure DevOps or another Agile project management tool such as Jira.
- Proficiency in data analytics techniques and tools.
- Experience with Generative AI concepts and systems.
Pay: $86,173.00-$90,779.00 per year
**Benefits**:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus pay
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Adobe: 5 years (preferred)
- XML: 5 years (preferred)
- WordPress: 5 years (preferred)
- Google Docs: 5 years (preferred)
Ability to Relocate:
- Toronto, OH 43964: Relocate before starting work (required)
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