Night Auditor

**EASILY APPLY - SUBMIT YOUR APPLICATION IN UNDER 2 MINUTES**

The Cove Lakeside Resort located in West Kelowna, British Columbia’s beautiful Okanagan Valley is a luxury all-suite resort featuring luxuriously-appointed one, two and three-bedroom condo-style suites, indulgent treatments at the Spa at The Cove, a private lakefront beach, two seasonal outdoor pools, a private marina, and a new restaurant - The Landing Kitchen + Bar. With a tranquil waterfront setting and majestic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 15 minutes from the shops and restaurants of downtown Kelowna. While our surroundings are known for their breathtaking views and recreational opportunities; unparalleled guest service and boutique-style hospitality are the heart of The Cove Lakeside Resort experience. There is always something new to discover, no matter the season. Whether you’re visiting for a family vacation, romantic getaway, wedding celebration or corporate gathering, you will feel truly at home away from it all.

As an equal opportunity employer built on service excellence, our reputation is strengthened through our vision, mission and core values with the most important component - you Without dedicated individuals on our team, we would not have achieved the level of success that we have come to be so proud of today. If you are looking for a long-term career or a start to a rewarding career in hospitality join our team of service excellence superstars today

**OVERVIEW**

Night Auditors are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. They have a keen intuition that allows them to anticipate needs and exceed expectations. These team members have excellent communication skills, can multi-task, are team-oriented, and work diligently to resolve issues.

**RESPONSIBILITIES & DUTIES**
- Demonstrate and provide exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner at all times.
- Perform proficient, accurate check-ins and check-outs.
- Take reservations through the understanding and practice of yield management principles to maximize on revenue per available room and promoting the Resort’s facilities.
- Professionally anticipate and address guest service’s needs, concerns and/or complaints.
- Program wake-up calls as requested by guests.
- Support and assist other team members as necessary including new team member orientation and training.
- Maintain standards of punctuality, uniform/dress code as appropriate to position.
- Assist with cleaning duties to maintain a clean and well-organized work environment.
- Adhere to and comply with all health and safety regulations, emergency procedures and always promote a safe work environment.
- Balance all daily accounting transactions, including cashier audits and credit card postings
- Run reports needed for statistical information during the shift and for daily destruction
- Ensure accuracy for all reports

**ATTRIBUTES & QUALIFICATIONS**
- Hotel/Customer Service Experience desirable but not essential (full training will be given)
- Extremely detailed oriented and organized
- Excellent communication and interpersonal skills - Can-Do Attitude
- Creativity - think “Outside the Box”
- Initiative - take ownership of the position
- Punctual, reliable, flexible
- Proficient in MS Office including Power Point & Excel
- Ability to maintain confidentiality and discretion

**Proof of vaccination against COVID-19 required.**

**Wage**:$23.50 per hour ($19.50 per hour plus night rate of $4.00 per hour)

**Job Type**:Full Time,** **Permanent

**Schedule**:Nights 11pm-7am, Weekends, Holidays