General Manager

3 weeks ago

Vancouver, Canada Good Co Main Full time

We are now seeking experienced hospitality professionals who are looking for a challenge in a supportive, casual culture. If you're looking for the next step in your hospitality career, read on

**POSITION OVERVIEW**

As the General Manager, you are responsible for the overall success and profitability of the business, including hiring decisions, training, performance management, marketing & promotions, cost-effective maintenance, identifying and training leaders, short
- and long-term strategic planning, and supporting the community being served. Your time is spent equally between coaching and leading a growing team, reviewing and refining operations from both an experience and fiscal perspective, and in role-modelling great “all hands in” customer service. As a mentor and leader within our business, you are guided by and live our Company values: Be Real, Have Fun, Own It, and Grow With Us.

**SUPERVISORY RESPONSIBILITY**

The General Manager is responsible for the recruitment, training, development and performance management of their team, and holds significant influence on morale and community experience. The GM builds and nurtures their location’s connections with internal stakeholders and support teams, suppliers, community groups and guests, ensuring a positive experience for all.

**ESSENTIAL FUNCTIONS / METRICS OF SUCCESS**
- Direct responsibility for recruiting, training, monitoring, and providing feedback to all staff, floor managers and supervisors
- Schedules and supervises all location employees including shift leadership, and oversight of contractors / vendors as appropriate
- Effective coaching-centered leadership of workforce through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates a safe, positive, supportive working environment through setting the best examples around consistency, high service standards, continual two-way feedback, mutual respect and collaboration
- Receives customer feedback / concerns as escalated from direct reports and resolves in line with business philosophy to customer’s satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within established time frames (assigning to delegate as necessary)
- Ensures the highest standard of marketing activities that both reflect our brand and target the appropriate market; works with division marketing partner to create and execute neighbourhood-specific initiatives encompassing traditional and innovative approaches, timed strategically and thoughtfully to drive revenue
- Responsible for overall fiscal management of the venue, including but not limited to meeting all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; chiefly responsible for setting annual and quarterly targets and budgets under guidance from Senior Operations Manager and This is Blueprint leadership
- Takes ownership of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities as applicable)
- Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act/Serving It Right, municipal bylaws, provincial and federal regulations and other legislation as applicable
- Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly
- Maintains frontline responsibilities as needed to stay operationally effective, including occasional service shifts as appropriate to the location; this may include providing coverage for shift gaps, or to allow others to undertake leadership responsibilities as part of ongoing delegation / mentorship strategy in line with staff training and succession planning
- Maintains transparent, open and collaborative partnership with Senior Operations Manager and support team members
- Responsible for staff awareness of and compliance with all Policies and standard operating procedures
- Develops team members to competently and confidently undertake management responsibilities whether acting alongside or in lieu of General Manager
- From time to time, may be required to assume responsibility for special projects and initiatives as directed by the Company

**REQUIRED SKILLS & EXPERIENCE**
- Prior demonstrable experience at management level in a restaurant / pub / lounge environment
- Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
- Possesses a coaching mindset, participates in and fosters continuous learning and a feedback culture
- Comfort with financial data

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