Instructor
8 months ago
At **FANUC Canada Ltd.** we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
**FANUC Canada Ltd.,** **provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC Canada is currently searching for an** Instructor - Customer Service FANUC Canada to **present training programs to customers, distributors, and FANUC personnel.
Primary responsibilities will include:
- Provide technical training for customers, distributors, and employees to support the Canadian office.
- Teach FANUC curriculum, the classes will contain the following:
- Power Point Presentations with Objectives and tasks
- Detailed Instructor outlines
- Student outlines and handouts
- Objective based exercises
- Pre-test and post test
- Use of simulators or machine tools
- Report discrepancies between product and documentation to appropriate departments
- Suggest improvements to the class curriculum.
- Prepare and maintain classrooms, training simulators and laboratory and the training office area to ensure a “Best in Class” training experience for the students.
- Provide feedback to improve FANUC’s employee culture and customer experience.
- Provide support to customers and FAC departments by answering technical questions and advising appropriate action to resolve a problem.
- Will be required to provide technical support to the Technical Service staff including traveling to the customer site.
- Reliable, consistent attendance required.
- To work closely with the FANUC training group to maintain a common approach and technique.
- Reports to the Manager - Technical Services
- A Post-Secondary Diploma or Degree in Electronics, Electrical or mechanical trade certificate preferred.
- Bachelor’s degree in education, Instructional Design, technical related field, or equivalent relevant experience.
- Experience with production automation process operations and functionality preferred.
- Automotive automation experience. Mechanical, electrical troubleshooting, tear down and repair experience.
- Minimum of two-year customer service or technical work experience preferred
- Understand basic Electrical, Mechanical and Pneumatic theory
- Proficient Electronic and Basic Electrical and Mechanical print reading
- Ability to learn, understand, and write code programs and interface with other technical writers and instructors for the purposes of project coordination, continuity, and completion
- Ability to identify process inefficiencies and suggest solutions to eliminate them
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
- Medical, Dental & Vision Insurance
- Life Insurance
- Contribution Pension Plan
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Employee Assistance Program
- Generous Holiday & Vacation Program
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