Customer Service Team Lead

3 weeks ago

Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

**Triple Eight Transport **is an asset based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States

In this role you will report to the General Manager and be responsible for **leading the** **CSR Team** and ensure that the movement of freight, is coordinated and executed successfully according to our customer’s needs.

**Core Responsibilities Include**:

- Responsible for account distribution when employees are off and CSR Account coverage (if needed).
- Provide training to new hires and feedback daily.
- Oversee the accurate documentation by customer service representatives of any information received from customers in TMW (unrated orders, incorrect temperatures, etc.)
- Daily reporting of service failures and creating call to action.
- Provide monthly report to management - KPIS’s (managing account volumes, Cost recover and level of service)
- Monitor the business as a whole and daily loads to ensure all loads are services on time and no service failures are recognize to the best of your abilities.
- Daily freight generation and reporting.
- Accountable for providing Afterhours handoff.

**People Management**:

- Communicate on a regular basis with CSR team to ensure customer service efforts meet the demands of the client.
- Holding weekly meetings with Customer Service team and reporting to the General Manager.
- Understanding root cause to issues relayed, during scheduled meeting times and escalating as per needed.
- Coaching, Training and Mentoring Departmental staff on current and new strategic operating processes.
- Providing analysis of trends, identify areas of concern, and make recommendations for consideration.

**Customer**:

- Identify and expedite customer complaints that require immediate attention and escalate situations as needed.
- Customer challenges - aware of big problems (investigate)
- Focus on new business and sustainability.
- Onboarding new customers, building SOP’s and distribute info to required parties.

**Qualifications Include**:

- Analytical and critical thinking skills
- Must have reliable transportation.
- Strong problem-solving skills.
- Proven team player with ability to align position goals with corporate strategic goals.
- 3+ years of experience in a relative field
- Experience managing a team.

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Customer Service Team Lead

    4 days ago

    Abbotsford, British Columbia, Canada TRIPLE EIGHT TRANSPORT Full time

    Triple Eight Transport is an asset based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United StatesIn this role you will report to the General Manager and be responsible for leading the CSR Team and ensure that the movement...

  • Isl 27r

    4 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 27R - Team Lead- Position Classification- Information Systems R27- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Sto 27r

    4 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- STO 27R - Geospatial Services Team Lead- Position Classification- Scientific/Technical Off R27- Union- GEU- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Isl 27r

    6 days ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 27R - Team Lead- Position Classification- Information Systems R27- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8 CA -...

  • Customer Service Representative Lead

    4 weeks ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career and exploring Yukon. We are looking for a **Customer Service Representative Lead **for our** Four Seasons Rentals in North Parallel, Abbotsford Location. **We have **Full-Time Seasonal position.** The hourly rate is between...

  • Customer Service Representative Lead

    3 weeks ago

    Abbotsford, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career. We are looking for a **Customer Service Representative Lead **for our** Four Seasons Rentals in North Parallel, Abbotsford Location. **We have **Full-Time, Regular position.** The hourly rate is between $21 and $23 depending...

  • Customer Service Representative Lead

    4 days ago

    Abbotsford, British Columbia, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career and exploring Yukon.We are looking for a Customer Service Representative Lead for our Four Seasons Rentals in North Parallel, Abbotsford Location. We have Full-Time Seasonal position. The hourly rate is between $21 and $23...

  • Customer Service Representative

    4 weeks ago

    Abbotsford, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford. Our new ownership is looking for energetic individuals eager to join a dynamic team! In this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer...

  • Customer Service Representative

    2 weeks ago

    Abbotsford, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford. Our new ownership is looking for energetic individuals eager to join a dynamic team! In this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer...

  • Customer Service Representative

    4 weeks ago

    Abbotsford, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford. Our new ownership is looking for energetic individuals eager to join a dynamic team! In this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer...

  • Isl 27r

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 27R -Team Lead, Business Analyst- Position Classification- Information Systems R27- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC...

  • Customer Service Representative

    5 days ago

    Abbotsford, British Columbia, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford.Our new ownership is looking for energetic individuals eager to join a dynamic teamIn this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer...

  • Admn o 24r

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ADMN O 24R - Team And Contract Lead, Community and Employer Partnerships- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Hybrid- Location- Abbotsford, BC V2S 1H4 CA - Burnaby, BC V3J 1N3 CA - Campbell River, BC V9W 6Y7 CA - Duncan, BC V9L 6B1 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple...

  • Sales Team Lead

    7 days ago

    Abbotsford, Canada Silver Hills Bakery Full time

    We are looking for a **Sales Team Lead **to join our Retail team. Our Sales Team Lead will assist with the day-to-day sales related activities and provide support to the Retail Store Manager and Retail Store Coordinator. **Opportunities** The Sales Team Lead will provide support for the daily planning, organization and follow-up of all sales related...

  • Production Team Lead

    2 months ago

    Abbotsford, Canada Recooty Full time

    Located in Abbotsford British Columbia we are a small but busy warehouse providing finishing (stain or paint) for our windows and door customers; both residential and commercial for over 30 years. We are looking for a Production Team Lead to manage our existing team as we expand our production services to deliver on the flawless service we are well known...

  • Production Team Lead

    2 months ago

    Abbotsford, Canada Recooty Full time

    Located in Abbotsford British Columbia we are a small but busy warehouse providing finishing (stain or paint) for our windows and door customers; both residential and commercial for over 30 years. We are looking for a Production Team Lead to manage our existing team as we expand our production services to deliver on the flawless service we are well known...

  • Production Team Lead

    2 months ago

    Abbotsford, Canada Recooty Full time

    Located in Abbotsford British Columbia we are a small but busy warehouse providing finishing (stain or paint) for our windows and door customers; both residential and commercial for over 30 years. We are looking for a Production Team Lead to manage our existing team as we expand our production services to deliver on the flawless service we are well known...

  • Production Team Lead

    5 days ago

    Abbotsford, British Columbia, Canada Recooty Full time

    Located in Abbotsford British Columbia we are a small but busy warehouse providing finishing (stain or paint) for our windows and door customers; both residential and commercial for over 30 years. We are looking for a Production Team Lead to manage our existing team as we expand our production services to deliver on the flawless service we are well known...

  • Production Team Lead

    3 weeks ago

    Abbotsford, Canada Recooty Full time

    Located in Abbotsford British Columbia we are a small but busy warehouse providing finishing (stain or paint) for our windows and door customers; both residential and commercial for over 30 years. We are looking for a Production Team Lead to manage our existing team as we expand our production services to deliver on the flawless service we are well known...

  • Production Team Lead

    3 weeks ago

    Abbotsford, Canada Recooty Full time

    Located in Abbotsford British Columbia we are a small but busy warehouse providing finishing (stain or paint) for our windows and door customers; both residential and commercial for over 30 years. We are looking for a Production Team Lead to manage our existing team as we expand our production services to deliver on the flawless service we are well known...