Tds Operations Analyst Ii

2 weeks ago

Toronto, Canada TD Bank Full time

417120BR

Securities / Wholesale Banking

Toronto, ON

August 17, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Job Details
- Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while

adhering to formal or informal Service Level Agreement(s) (SLAs)
- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations

service delivery

initiatives in accordance with project management methodologies
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the

appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery

Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues,

interpret findings and make recommendations
- Support partners with both inbound and outbound requests from various channels, answering questions to perform

adjustments within authority levels
- Contribute to the production of consolidated or aggregated reporting as appropriate

Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to

customer queries
- May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and

timely manner
- Support the timely and accurate completion of business processes and procedures according to SLA requirements

Contribute to business objectives for operational excellence — identify, suggest and actively participate in improving standards,

policies, procedures, and solutions

Job Requirements
- Sound knowledge and understanding of the operating environment, business process and procedures, and transaction
- Sound level knowledge with some form of related training and/or related experience or skills

Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to highrisk/

financial impact
- Identifies key operational/ reporting/process issues for own area
- Provides thorough analysis and/or specialized reporting or operational/process support
- Requires general understanding of the overall function and/or businesses supported
- Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
- May lead small scale initiatives or work stream packages for assigned area
- Completes work within specifically defined parameters with guidance/ direction from management as necessary
- May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
- Generally reports to a Group Manager

Company Overview

**Our Values**
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
** Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they’re more likely to do their best.

**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their w

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