
Systems Support Representative
3 weeks ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
- **Education**:
- Bachelor's degree
- ** Asset languages**:
- Spanish; Castilian
- Russian
- German
- ** Work setting**:
- Help desk
- General office
- Private company, corporation or industry
- ** Tasks**:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Plan and schedule funeral services
- ** Supervision**:
- No supervision responsibility
- ** Certificates, licences, memberships, and courses**:
- Cisco certified network associate
- ** Computer and technology knowledge**:
- Android
- Information Technology Infrastructure Library (ITIL)
- Jira
- Shell script
- iOS
- Linux
- Unix
- Networking software
- Networking security
- Internet
- Servers
- Security software
- Multimedia software
- Salesforce
- MS Active Directory
- Zendesk
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
- ** Type of experience**:
- Call centre
- ** Area of work experience**:
- Quality assurance or control
- ** Area of specialization**:
- Technical support
- ** Security and safety**:
- Criminal record check
- ** Transportation/travel information**:
- Own transportation
- Travel expenses not paid by employer
- Public transportation is not available
- ** Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- ** Own tools/equipment**:
- Computer
- Internet access
- Cellular phone
- ** Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:
- Are you available for shift or on-call work?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- ** Experience**:
- 3 years to less than 5 years
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