Onsite Service Technician

4 weeks ago


Ottawa, Canada Xerox Full time

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- City- Ottawa- State/Province- Ontario- Country- Canada- Department- Technical Customer Services- Date- Friday, April 14, 2023- Working time- Full-time- Ref#- 20022607- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level**Description & Requirements**:
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**About Xerox Holdings Corporation**-We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers.

**Primary Responsibilities**:
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices

**Skills and Qualifications**:

- **Senior **Electro-mechanical experience **including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or **Military or Veteran**.
- **Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- **Valid driver's license, **appropriate insurance** coverage, and a clean driving history. **A Motor Vehicle Record (MVR) is included in our technician background check.
- **This is an extremely active position that requires the **ability to lift 50 pounds**,** walking, standing, squatting, bending, and driving for over 50% of the workday**. Safety is our top priority especially around electrical components.Useful certifications for this role:

**Here’s**
**what success looks like in the first**
**60 days***:

- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture
Clear expectations in reference of call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Actively and correctly completing service calls independently.

**Additional Benefits**:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days

LI-CH1



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