Dispatcher / Répartiteur

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Every Associate plays an important role in providing innovative solutions for today’s gardeners and growers and contributing new ideas to improve operations. In our company you need grit, it is what we were founded on over 150 years ago and is what keeps us growing. Regardless of your level in the organization there is a platform for your voice to be heard and the ability to influence change. Family, community and hard working values are weaved into all that we do. Come grow with us, where we develop and nurture the next generation of leaders.

Position Scope:
Accountable to the Office Manager, the Dispatcher, participates as an integral member of the Canada Supply Chain team and performs duties in accordance with the mandate and priorities of Scotts Canada Ltd. The Dispatcher works to direct the daily procedures and making the schedule for the next day. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, assure product deliveries are timely, and communicates service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the customer and in conformance with company procedures, which involves daily communication and interaction with drivers and customers.

Position Overview:
The Dispatcher works to direct the daily procedures and making the schedule for the next day. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, assure product deliveries are timely, and communicates service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the customer and in conformance with company procedures, which involves daily communication and interaction with drivers and customers.

The Dispatcher may be required to work on holidays and weekends from time to time.

Specific Accountabilities:
- Co-ordinates and in the following duties: shipping, receiving, storing, distributing and maintaining inventories of materials, dispatching products to clients; scheduling transportation of product;- Liaise with clients: receive and confirm details of orders, maintain effective proactive client communications including tracking and tracing results as needed;- Enter, manage and dispatch all orders within TMS;- Arrange appointments and scheduling;- Maintain positive, caring and supportive communications with clients, and drivers;-
- Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses, contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise;- Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service;- To track and trace current loads;-
- May perform the same duties as workers supervised;- Carry out any additional duties as assigned.

Requisite Qualifications:
- Minimum 2 years dispatch experience within an asset dispatch environment;- Excellent communication skills;- Strong knowledge of office software (Excel, Word, Google suites, others);- Excellent problem-solving skills able to think on your feet;- Ability to gather data, compile information, and prepare reports;- Ability to work independently & expeditiously, including working under tight timeframes and competing priorities;- Demonstrated sound judgement, tact, initiative and flexibility;- Focused on meeting commitments & customer satisfaction;- Strong organizational and coordination skills.

Portée du poste:
Sous la responsabilité du Directeur/trice des Services Administratifs, le répartiteur fait partie intégrante de l'équipe de la chaîne d'approvisionnement du Canada et accomplit ses tâches conformément au mandat et aux priorités de Scotts Canada Ltd. Le répartiteur travaille à diriger les procédures quotidiennes et à établir l'horaire du jour suivant. Il participe à l'organisation et à la réalisation d'activités visant à assurer un rendement sécuritaire, rentable et ponctuel, à assurer la livraison des produits en temps opportun et à communiquer les problèmes de service au personnel approprié. Ce travail est effectué dans le respect des procédures définies par le client et conformément aux procédures de l'entreprise, ce qui implique une communication et une interaction quotidiennes avec les conducteurs et les clients.

Aperçu du poste:
Le répartiteur travaille à diriger les procédures quotidiennes et à établir le programme du lendemain. Il participe à l'organisation et à la conduite d'activités visant à assurer une exploitation sûre, rentable et ponctuelle, à garantir la livraison des produits dans les délais impartis et à communiquer les problèmes de service au personnel compétent. Ce travail est effectué dans le respect des procédur