IT Support Analyst

1 month ago


Toronto, Canada Hem Innovative Solutions Inc. Full time

**MUST HAVE A CAR**

Job Overview:
**Position Description**:

- Create, track and close tickets for end-users issues.
- Update end-users with the status of their ticket.
- Troubleshoot, diagnose and correct - PC hardware, software and peripherals problems
- AD and O365 troubleshooting
- Provide end-user documentation and maintain support related to solutions provided

**Key Competencies**:

- Strong troubleshooting skills, able to identify the scope of tasks and problems as they arise
- Excellent verbal and written communication skills
- Strong customer service orientation mindset
- Able to work effectively on team as well as independently

**Minimum Qualifications**:

- Post-secondary education in Computer Science, or related discipline
- Experience 4 years+
- Knowledge of the Desktop/Server operating systems (i.e. Windows Server 2012/2016, Windows 10, MAC OS)
- Experience with PCs, cabling, computer hardware and software troubleshooting
- Working Experience in AD, Endpoint Protections
- Working experience with TCP/IP and WAN/LAN technologies

Required experience:

- IT Support: 4+ years

**Salary**: $22.00-$28.00 per hour

**Benefits**:

- Company car
- Dental care
- Extended health care
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: On the road


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