Housekeeping Supervisor

2 weeks ago

Mississauga, Canada Bloom Mississauga, A Tapestry Collection by Hilton Full time

Inspect and check the work assigned to employees to ensure cleanliness, sanitation and orderliness of assigned areas
- Ensure that daily suite inspections consistently meet the expectations of the hotel ensuring guest satisfaction
- Responsible for training and providing feedback to housekeeping employees
- Responsible for supervision and coaching of all housekeeping employees in order to maintain the desired level of cleanliness, guest service and teamwork
- Conduct daily briefings with housekeeping employees in order to keep them informed of new projects, programs, developments and standard updates
- Ensure that there is an adequate level of supplies and material at all times, including monitoring inventory levels, conducting monthly inventory checks
- Work with Front Desk and Maintenance Departments regarding the status of rooms, ensuring that guest requirements are met according to Hotel policy
- Supervise the laundry department to ensure smooth operation of linen deliveries
- Ensure adherence to Hotel policy regarding the safety and security of the rooms and keys
- Ensure adherence to the hotel’s Privacy policy
- Ensure that the daily inspection of rooms, suites, Employee Break Room areas and other public areas are conducted daily as per standards set by Hotel management
- Ensure the correct handling of lost guest property as per the hotel’s set procedure on Lost & Found.
- Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports
- Attend all required meetings and contribute new ideas to the overall success of the hotel operation
- Ensure standards of punctuality, uniform presentation and personal hygiene are maintained as required by Hotel policy
- Work and communicate in a professional and ethical manner with colleagues, assisting where necessary to develop team spirit and to achieve standards of work and guest care expectations
- Ensure all guest comments and complaints are acted upon in accordance with Hotel policy
- Ensure all tasks are carried out effectively by every housekeeping employee to ensure hotels standards and deadlines are met
- Ensure Hotel’s brand standards are maintained
- Prepare accurate department payroll and submission to Accounting Department in a timely manner
- Schedule special projects, including seasonal cleaning of all suites
- Respond appropriately and in a timely manner to every guest and employee request or concern
- Ensure that team members report all repairs to the Maintenance Department
- Lead the team during Daily Huddle
- Ensure open and effective communication with the team is in place at all times
- Responsible for always presenting a professional demeanour, setting an example of leadership and consistently providing outstanding service for all team members.
- Be a positive leader by supporting others, offering suggestions and taking the initiative and ownership of actions
- An advocate of guest and associate safety at all times

**Qualifications**:

- Minimum 2 years of housekeeping supervisor experience
- Positive, energetic, results-driven, proven time management skills and ability to work under pressure
- Good communication skills - both written and verbal
- Comfortable with basic computer software functions, Microsoft Outlook, Word and Excel
- Excellent attention to detail
- Ability to work in a fast-paced and diverse environment

**Job activity**
- Posted Just posted

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Work Location: In person

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