Customer Service Technician
6 hours ago
Location Required: "Toronto Surrounding Area"
A. General Summary
This position is responsible for the timely and cost effective maintenance and repair of HVAC equipment and for promoting and maintaining a high level of customer satisfaction.
B. Key Accountabilities and Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair.
- Maintain high levels of customer satisfaction.
- Operate and repair various HVAC equipment
- Educate customers on proper care and maintenance of equipment.
- Promote the value of the Company’s products, services and programs on every call.
- Analyze customer needs, recognize business opportunities, and influence sales volume growth.
- Perform timely and accurate ‘trunk stock’ inventory counts.
- Maintain up-to-date knowledge of all equipment and regulations.
- Communicating with clients
- Problem solving and critical thinking
- Interpret schematics and wiring diagrams
- Participate in required product and technical training.
- Respond to client complaints, questions and needs
- Complete all administrative aspects of the job on time and error-free.
- Strict adherence to all Company established procedures and policies, including Health and Safety and Company Vehicle.
- Special projects or other duties as required.
C. Education/Experience/Effort
- Secondary school education or equivalent
- Licensed or apprentice with experience in servicing Water Heaters & HVAC equipment. Gas Technician II license. Certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario - 313d). Valid Ozone Depletion Prevention (ODP) card. Class G Driver’s License. Willing and able to work rotating shifts and standby duties as required.
**Job Types**: Full-time, Permanent
Pay: $24.00-$45.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- HVAC technician: 3 years (required)
Work Location: On the road
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