Customer Service Technician

2 months ago

Hamilton, Canada Martino HVAC Full time

Location Required: "Toronto Surrounding Area"

A. General Summary

This position is responsible for the timely and cost effective maintenance and repair of HVAC equipment and for promoting and maintaining a high level of customer satisfaction.

B. Key Accountabilities and Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair.
- Maintain high levels of customer satisfaction.
- Operate and repair various HVAC equipment
- Educate customers on proper care and maintenance of equipment.
- Promote the value of the Company’s products, services and programs on every call.
- Analyze customer needs, recognize business opportunities, and influence sales volume growth.
- Perform timely and accurate ‘trunk stock’ inventory counts.
- Maintain up-to-date knowledge of all equipment and regulations.
- Communicating with clients
- Problem solving and critical thinking
- Interpret schematics and wiring diagrams
- Participate in required product and technical training.
- Respond to client complaints, questions and needs
- Complete all administrative aspects of the job on time and error-free.
- Strict adherence to all Company established procedures and policies, including Health and Safety and Company Vehicle.
- Special projects or other duties as required.

C. Education/Experience/Effort
- Secondary school education or equivalent
- Licensed or apprentice with experience in servicing Water Heaters & HVAC equipment. Gas Technician II license. Certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario - 313d). Valid Ozone Depletion Prevention (ODP) card. Class G Driver’s License. Willing and able to work rotating shifts and standby duties as required.

**Job Types**: Full-time, Permanent

Pay: $24.00-$45.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- HVAC technician: 3 years (required)

Work Location: On the road

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