Patient Services Clerk, Maternal Newborn Unit
3 months ago
**Patient Services Clerk, **Maternal Newborn Unit Clerks**
BC Women’s Hospital & Health Centre
Vancouver, BC
**What you’ll do**
- Answer telephone, takes and relays messages, calling/paging appropriate personnel to telephone for physician’s orders and patient diagnoses reports, and sends/receives faxed information.
- Enter patient information into Cerner system for discharge, transfer to other facilities and transfers between units.
- Make appropriate arrangements for patients requiring procedures, both inside and outside the facility such as laboratory tests, CT scans and ultrasounds by booking appointment times, booking ambulance as instructed, and informing applicable care provider.
- Transcribe and process physicians’ orders to appropriate forms i.e.: medication record, kardex, for laboratory tests, medications, diagnostic tests and treatments for Registered Nurse (RN)’s approval. Notify primary RN of stat orders.
- Check all charts for any physician’s orders not processed by the end of every shift, process these orders as necessary, and notify the charge nurse immediately with any questions related to unprocessed orders.
- Prepare charts for new admissions by performing such duties as making identification labels, imprinting chart sheets and attaching physicians’ standing orders,
- Maintain patient records including filing loose reports as they arrive on the nursing unit, retrieving previous charts for mothers of newborns from Health Records if requested. Dismantle patient charts on discharge or transfer by distributing and filing sheets according to established procedures and ensuring all patient’s documents in chart.
- Prepare charts for patient transfers to other facilities, by photocopying necessary information or sending information via FAX or by computer.
- Complete demographic information on forms for Vital Statistics including physician’s Notice of Birth, in accordance with hospital policies and Vital Statistics regulations.
- Notify departments such as Dietary and Housekeeping, of patient’s requirements including discharge or transfer.
- Perform related clerical duties such as compiling, preparing and maintaining statistics under the direction of the Program Manager, producing reports, delivering and picking up items, maintaining departmental levels of stationery and office supplies, notifying appropriate personnel of equipment repair and maintenance, and preparing necessary documentation.
- Perform other related duties as assigned.
**What you bring**
Qualifications
- Grade 12, medical terminology and graduation from an approved Nursing Unit Clerk program plus one year’s recent related experience or an equivalent combination of education, training and experience.
Skills & Knowledge
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to keyboard 40 w.p.m
- Ability to organize work.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
- Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work fri
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