Manager, Investigations

3 weeks ago

Vancouver, Canada Insurance Council of BC Full time

**About Council**

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

**The Opportunity**

The Manager, Investigations manages the Insurance Council’s investigation workload and provides ongoing training and guidance to Council’s Investigators to ensure investigations are carried out in a timely and proper manner.

**Why Work for the Insurance Council?**

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities.

We have established health and safety practices to limit exposure to COVID-19, including a vaccination requirement for all staff.

**Who We’re Looking For**

**Duties and Responsibilities**
- Managing the activities of Council’s Investigators and ensuring adequate resources are in place.
- Problem solving management issues, as well as overcoming hurdles encountered during investigations regarding securing evidence
- Assigning and guiding investigation files and inspections
- Reviewing and approving investigation reports and external file closure communications on all investigation files.
- Referring investigations to legal counsel for enforcement action
- Working with legal counsel and Investigators in preparation of Committee/Council meetings, precedents, hearings and any related reports and decisions.
- Providing performance feedback to Investigators and fostering their development.
- Procedure development.
- Refining investigative and inspection approaches
- Communicating with the public and industry members on proper practices and governing requirements.
- Liaising with Council staff, Council members, legal counsel, and other parties, such as other regulatory bodies.
- Remaining current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development.
- Involvement in hiring and terminations.

**Qualifications**
- University degree, or equivalent education and/or experience.
- Minimum 5 years’ experience in a regulatory setting.
- Minimum 5 years’ management experience leading a team.
- Insurance Industry experience is a requirement.
- Insurance or financial services certification (such as CAIB, CIP, CFP or CLU) is an asset.

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