Parts Support Advocate-cummins Care

3 weeks ago


PointeClaire, Canada Cummins Inc. Full time

**Parts Support Advocate-Cummins Care (Hybrid)**

**Description**

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

Document customer inquiry information within appropriate Cummins systems

Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices

Escalate non-routine issues, providing documentation through process

Understands new and existing Cummins processes, systems and practices

Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient

**Qualifications**

**Skills**

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

**Education, Licenses, Certifications**

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

**Job** SERVICE

**Primary Location** Canada-Quebec-Montréal-Canada, QC, Pointe-Claire, Cummins Eastern Canada

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office

**Job Posting** Jan 6, 2023, 11:22:13 AM

**Unposting Date** Ongoing

**Organization** Distribution Business

**Req ID**: 220009YZ



  • Pointe-Claire, Canada Cummins Inc. Full time

    **Parts Support Advocate-Cummins Care (Hybrid)** **Description** Parts Support Advocate-Cummins Care (Hybrid) Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in...

  • Account Executive

    2 weeks ago


    Pointe-Claire, Canada Cummins Inc. Full time

    Description We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Account executive - On highway to join our team. In this role, you will make an impact in the following ways: Account...

  • Receptionist

    3 days ago


    Pointe-Claire, Canada Helpers Care Full time

    **Helpers Care** offers non-medical home care (home support) services to seniors while maintaining their independence, comfort, and safety. **Reasons to join the Helpers Care team** - We value and respect our team. - We provide a supportive work environment. - We offer a flexible work schedule. - Competitive hourly rate. - Employee Wellness program. **Key...


  • Pointe-Claire, Canada Cummins Inc. Full time

    Description Senior financial analyst We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Senior financial analyst to join our team Responsible for the preparation of complex and...

  • Accountant - Senior

    4 weeks ago


    Pointe-Claire, Canada Cummins Inc. Full time

    Description Senior Accountant We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Contract Reviewer to join our team. In this role, you will make an impact in the following ways: ...


  • Pointe-Claire, Canada Noblelift Canada Full time

    **Responsibilities**: - Manage parts stock on store shelves and in storage. - Accurately locate and retrieve parts from storeroom and vehicle storage areas. - Identify and locate parts using electronic, manual, or computerized inventory systems. - Record details about parts using a computerized inventory system, including part numbers and vendor...


  • Pointe-Claire, Canada West Island Colorectal Full time

    Come join our dynamic, growing team at the **West Island Colorectal Clinic**! We care about the well-being of our patients and our community by offering exceptional, patient-oriented, personalized care. We are looking for a bilingual **Patient Care Coordinator** to join our clinic. This is an opportunity to be the expert manager for a specialized service...


  • Pointe-Claire, Canada JSK Naval Support Inc Full time

    Responsibilities: - Receive and process incoming shipments - Verify and inspect received items for accuracy and quality - Ensure proper labeling and documentation of outgoing shipments - Maintain inventory accuracy by conducting regular stock counts - Assist in organizing and maintaining the warehouse - Operate basic warehouse equipment such as a pallet...


  • Pointe-Claire, Canada Graceful Living Home Care Services Full time

    ** English description will follow. Nous recrutons présentement pour des **préposés(es) aux bénéficiaires/personnes de compagnie** **Responsabilités**: - Soins personnels - préparation des repas - entretien ménager léger - rappels de prise de médicaments - soin d'accompagnement - assurer le déplacements en toute...

  • Mac 3rd Key

    4 weeks ago


    Pointe-Claire, Canada The Estée Lauder Companies Full time

    **Position Summary** **MAC 3rd Key - 18 hrs - MAC - Pointe Claire - Pointe Claire, QC**We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that...


  • Pointe-Claire, Canada CHSLD Bayview Full time

    **About us** CHSLD Bayview is a 128 resident, long-term care center overlooking Valois Bay in Pointe-Claire. We provide a supportive living environment for residents. Our dynamic team promotes quality of life through compassionate care and continuous improvement of services in partnership with residents and families. **Why work at Bayview?** You’ll...


  • Pointe-Claire, Canada CHSLD Bayview Full time

    **About us** CHSLD Bayview is a 128 resident, long-term care center overlooking Valois Bay in Pointe-Claire. We provide a supportive living environment for residents. Our dynamic team promotes quality of life through compassionate care and continuous improvement of services in partnership with residents and families. **Why work at Bayview?** You’ll...


  • Pointe-Claire, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and...


  • Pointe-Claire, QC, Canada Bayshore HealthCare Full time

    Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada. Chart your path – Take charge of your day and...


  • Pointe-Claire, Canada Residence Willowdale Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Supply and empty bed pans - Take patients' blood pressure, temperature and pulse - Serve meal trays and feed patients - Weigh, lift, turn and position patients - Make beds and maintain patients' rooms - Maintain inventory of supplies - Bathe, dress...


  • Pointe-Claire, Canada Residence Willowdale Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Tasks**: - Supply and empty bed pans - Take patients' blood pressure, temperature and pulse - Serve meal trays and feed patients - Weigh, lift, turn and position patients - Make beds and maintain patients' rooms - Maintain inventory of supplies - Bathe, dress...

  • Inspecteur Qualité

    3 days ago


    Pointe-Claire, Canada MPB Communications Inc. Full time

    **Inspecteur Qualité (English Version to Follow)** **Description du poste**: Relevant du directeur Qualité, les responsabilités de l’Inspecteur Qualité comprennent: - Planifier, orienter et mener les inspections de produits entrants, en cours de fabrication et contrôle final. Nécessitant un haut niveau d'attention aux détails, l'inspecteur de la...

  • Laundry Attendant

    4 weeks ago


    Pointe-Claire, Canada CHSLD Bayview Full time

    CHSLD Bayview is a 128 resident, long-term care center overlooking Valois Bay in Pointe-Claire. We provide a supportive living environment for residents. Our dynamic team promotes quality of life through compassionate care and continuous improvement of services in partnership with residents and families. **Why work at Bayview?** You’ll enjoy professional...

  • Registered Nurse

    3 weeks ago


    Pointe-Claire, Canada Bayshore HealthCare Full time

    < Registered Nurse Division: Home Care Setting: Home of patient Location: Pointe-Claire, West Island and surrounding area Employment Status: Full time, Part-time, and Casual opportunities available Make “being the difference” your Career at Bayshore Bayshore is looking for caring and capable Registered Nurses (RN) to join our amazing...

  • Registered Nurse

    3 weeks ago


    Pointe-Claire, Canada Bayshore HealthCare Full time

    Make "being the difference" your Career at BayshoreBayshore is looking for caring and capable Registered Nurses (RN) to join our amazing team as we continue our 50+ year tradition of providing high-quality care to our community. As a trusted partner, Bayshore is working to respond and provide much needed services to its clients and communities across Canada....