Customer Value Agreements

3 months ago

Concord, Canada TCAT Div of Toromont Industries Ltd Full time

Toromont Cat is looking for a Customer Value Agreements (CVA) Coordinator to join our team Our CVA Coordinator is accountable for providing efficient service to customer in support of a variety of product and e-commerce systems by phone and online, while maintaining accurate customer and equipment records.

**As a Customer Value Agreements (CVA) Coordinator, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
- Respond to customer calls and inquiries
- Track calls and the status of issues for follow-up with every customer to ensure an effortless experience to earn their loyalty
- Ensure our customers feel appreciated and secure with their business at Toromont
- Register new Customer Value Agreement (CVA) contracts in our dealer system (DBS) and the Equipment Monitoring Toolkit to maintain proper documentation
- Administer equipment data updates and review and maintain customer equipment lists
- Complete CVA invoices for customers on a monthly basis as well as for events
- Conduct constant reviews of our customer’s contract financial health
- Work cooperatively with PM Planners and Condition Monitoring Analysts to troubleshoot Product Link issues
- Validate and update hour meter readings for units monitored in our Equipment Monitoring Tool
- Assist in the development of preventative maintenance schedules for customers
- Generate reports to branches and customers on the machine utilization performance
- Provide support on other tasks required within the department

**Must-haves for this role**:

- Post-Secondary Education and 2-3 years’ relevant contract experience
- Highly developed computer and systems skills with proficiencies in Excel, Word and Outlook
- Knowledge of CAT SIS, DBS, SIMSI and SIS would be an asset

**About Toromont Cat**
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. _Your success is our success_

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