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Cannabis Concierge

4 months ago

Burlington, Canada Spiritleaf Burlington Full time

**SPIRITLEAF CANNABIS CONCIERGE**

**CUSTOMER CONNECTION**
- Supports environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrates extraordinary service
- Takes ownership of individual awareness of product knowledge*

**PRODUCT KNOWLEDGE**
- Is knowledgeable of trends and supports brand messaging
- Gains understanding of how merchant skills impact business and the customer experience

**TEAM WORK MAKES THE DREAM WORK**
- Supports new hires through mentorship
- Is self-aware and focused on self-development
- Collaborates with the team during morning and closing meeting

**LEADERSHIP**
- Possesses strong written and verbal communication skills, strong assessment and decision-making skills
- Provides insight to Spiritleaf Managers in relationship to the customer experience to the leadership team
- Participates in ongoing staff education and through sharing of product knowledge

**QUALIFICATIONS**
- You must be at least the minimum required legal age (at least 19 years old) and be able to provide a clean criminal background check prior to employment.
- At least 2 years’ experience in a Retail/Customer Service environment, Experience in the Cannabis industry will be considered an asset
- Proven success in offering an exceptional customer experience
- A passion for our product and changing the way the world sees cannabis
- A desire to have fun, laugh and support the customer and team member journey along the way
- Additional on the Job Training, such as Brand Awareness and Spiritleaf Knowledge training will be provided

**Job Type**: Part-time

**Salary**: From $16.55 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- CannSell (preferred)

Work Location: In person