Professional Services Manager

1 month ago

Markham, Canada InnoVyne Technologies Inc Full time

InnoVyne Technologies is a consulting powerhouse that specializes in Sales Performance Management solutions. We partner with sales organizations and address technology challenges related to achieving process automation and improving transparency in their sales operations and incentive compensation processes.

**Responsibilities**

As a Professional Services Manager, you'll be working with our services team and clients on various types of engagements. This includes:

- Demonstrate confidentability to manage a team of 6-8 people;
- Possess strong leadership skills, confident communicational skills, and consistently display professional mannerisms;
- Monitor and evaluate efficiency of team members per project, effective task delegation between workloads;
- Conduct meetings with Managers and Directors, report project status, on-boarding, assessments, and overall department progression;
- Create and foster positive work culture, ensure and encourage a profitable service department;
- Provide and track action plans surrounding constructive feedback to drive employee growth and productivity;
- Provide a strong channel of communication and rapport development between internal team and external clients for future engagements;
- Support and provide clarification for internal team and external clients through effective listening and conflict resolution;
- Manage and monitor completion of service requests, tickets, number of hours utilized, progression of projects, and hard deadlines;
**Skills/Experience**
- 5-10 years’ experience managing service deployment projects;
- Recognized College/University Bachelor’s Degree in Business Technology Management, Computer Sciences, Mathematics,or a related field;
- Practical hands-on experience with Varicent, Xactly, CallidusCloud, Optymyze, SQL, JavaScript, Rest API, and Python is an asset;
- Experience in Sales Performance Management or related field;
- Strong capability to lead Services Team growth and monitor Services Team quality of work;
- Demonstrate professional and clear communication both verbally and written;
- Proactive in operational restructuring to achieve project goals, reduce business costs and improve internal service functions;
- Possess stellar leadership, managerial, and mentorship skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- software implementation: 2 years (required)
- consulting: 2 years (required)
- Services Manager: 5 years (required)

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