IT Analyst

6 months ago

Mississauga, Canada goeasy Full time

Embark on a journey with one of Canada's fastest growing companies - welcome to goeasy We have been honored with recognitions such as **Waterstone Canada’s Most Admired Corporate Cultures**, the **2022 Report on Business Women Lead Here**, **Report on Business for Canada’s Top Growing Companies** and **TSX30** **as one of the **best performing companies on the TSX**. We've also received the **Greater Toronto Top Employers Award** and **certified as a Great Place to Work®**. We're on the lookout for the best and brightest to join our team

Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

goeasy is seeking an **IT Analyst** to work in our Mississauga Support Centre. As the successful applicant, you will report directly to the Manager, End User Technology working in a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office.

**What will you be doing?**
- Responsible for all Audio Video technologies across multiple goeasy offices.
- Support of Microsoft Teams Rooms, Surface Hubs and Yealink hardware.
- Understanding of Audio Video technologies such as camera functionality, mixers, microphones, speakers.
- Diagnose and support audio video issues, controllers, AV over IP.
- Comfortable being in front of a crowd and supporting senior leadership with events and live broadcasts.
- Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology by referencing existing documentation or knowledge gained from previous work experience.
- Provide advice and guidance to end users with all technical inquiries.
- Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely.
- Create and maintain knowledge articles for new and existing known errors to educate team members.
- May provide remote or on-site implementation support with hardware and/or software installation.

**What experience do you have?**
- Experience with various audio video technologies, Crestron, Yealink, Surface Hubs, Microsoft Teams.
- Knowledge of microphone setup, loudspeaker setup, mixers.
- Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is a must.
- Knowledge of SCCM is an asset.
- 2-3 years work technical support experience in a medium (100 - 500+ staff) to a large (500 - 2,000+ staff) professional organization.
- Having knowledge of Mac OS is an asset.
- Post-secondary or industry equivalent technical training, or equivalent combination of education and experience.
- Ability to work in our head office in Mississauga, ON with some travel to other offices and out of province.

**Why should you work for goeasy?**

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer

**Financial Benefits**:

- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

**Health and Lifestyle**:

- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.

**Employee Perks**:

- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more

**Diversity, Inclusion, and Equal Opportunity Employment**:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfil

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