Unit Clerk, Acu

**Unit Clerk, ACU**

BC Cancer

Kelowna, BC

As the first friendly face on the unit, you are regularly recognized by your colleagues for your genuine balance of keen observation skills, compassionate communications, and enviable organizational talent. You have a natural gift of managing the “day-to-day” while daring to imagine new processes to streamline, clarify, and keep the focus on what’s most important: the people. When priority tasks seem to be multiplying, you maintain your composure along with your unwavering kindness and compassion for your colleagues, patients, and their families.

**Why BC Cancer - Kelowna?**

BC’s interior region is an amazing winter playground for snow sports enthusiasts, and an equally fantastic summer destination for water adventures like kayak, canoe, stand-up paddleboard or pedal boat - offered right in downtown Kelowna Big White Ski Resort is less than an hour drive from town, and offers a resort-style setting with amenities for downhill skiing and snowboarding, along with fat biking, snowmobiling, and any other winter sport you can think of. Come summer time, stop at roadside fruit stands for delicious Okanagan fresh fruit, and head out for the multitude of parks and beaches along Kelowna’s shoreline.

The centres are fast paced with daytime hours, and tasks vary throughout each shift, collaborating with colleagues throughout different departments. Unit Clerks are valued members of the BC Cancer Centre teams, working in areas such as Systemic Therapy Program, Radiation Therapy Program, Radiation/Medical Daycare Unit, Surgical Oncology, Ambulatory Clinic, Research Labs and Clinical Trials.

**What you’ll do**
- Transcribe and process clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure.
- Organize diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual.
- Gather patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient.
- Perform a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
- Participate in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required
- Maintain a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.
- Participate as a collaborative member of the health care team.
- Perform other related duties as assigned.

**What you bring**

**Qualifications**:

- Completion of Grade 12
- Knowledge of Medical Terminology
- Graduation from a recognized Nursing Unit Clerk Program
- One (1) year’s recent, related experience or an equivalent combination of education, training and experience

Skills & Knowledge
- Communicates effectively both verbally and in writing; interacts in a positive manner with others, including patients and their families, general public and staff/physicians across the agency
- Effective verbal and written communication skills
- Ability to carry out the physical duties of the position
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast oppor