Field Service Representative

2 months ago

Mississauga, Canada GE HEALTHCARE Full time

**Job Description Summary**: GE Healthcare provides transformational medical technologies and solutions that are shaping a new age of patient care.

The business focuses in the following disease areas: Cardiology, Oncology, and Neurology. Diagnostic imaging technology has significantly impacted the need for exploratory surgery and is enables physicians to visualize plaque that may be an early indicator of heart disease, diagnose cancer earlier, and find subtle vascular changes that may be predictive of stroke.

Diagnostic Imaging continues to help clinicians around the world re-imagine new ways to predict, diagnose, inform, treat, and monitor disease, so people can live their lives to the fullest.

Consider joining the team where Healthcare has no limits and helps improve lives - everyday.

In this role, the Field Service Representative (FSR) will be responsible for driving customer satisfaction through Service Excellence and meeting the daily service repair needs of Diagnostic Imaging and Clinical equipment.

This role will service hospital and clinic sites in Southwest Ontario

The role requires frequent travel to remote hospitals / clinics within the region and may require occasional overnight time away from a home base. A valid current Canadian driver’s license is essential.

The role also requires that the individual selected can travel to and from the USA for training at our healthcare institute.

Off-hours for emergency support and On-Call customer support is required with this role.

It is a condition of hire that any new employee or contract worker providing products or services to a GE Healthcare customer facility is fully vaccinated and can provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. “Fully vaccinated” means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada.

**MAJOR RESPONSIBILITIES**:

- Provide on-site service on customers installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications.
- Completion of all required documentation to meet customer, business, and audit requirements.
- Provide technical support outside of normal business hours and be available for call if required.
- Manage repair parts cycle times to business targets
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintain tools and test equipment properly and ensuring they are calibrated
- Meet Quality Management System and Environment Health and Safety requirements
- Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis the aid effective problem solving.
- Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue growth programs.
- Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.
- Develop an advisory and consultative role with your primary assigned hospitals.
- Provide full and timely communication with customer, field, and account management teams to ensure efficient service delivery.

**QUALIFICATIONS**:

- Technical Diploma or Degree in Electronics or Biomedical Engineering or equivalent experience or training.
- Minimum of two years post graduate experience in field service.
- Demonstrated customer contact / empathy / service experience and the ability to communicate complex technical issues in an easy-to-understand manner.
- Demonstrated technical and troubleshooting skills
- Exceptional interpersonal skills and organizational skills
- Boundaryless behaviour able to work with a diverse team across multiple functions
- Strong ability to execute independent judgment in support of a team.
- Ability to work independently of direct supervision
- Experience responding effectively to customer concerns
- Must have a valid Canadian driver's license.

**DESIRED**:

- Experience servicing GE HealthCare equipment (Molecular Imaging, CT and/or Digital X-Ray) is preferred
- Experience in Biomedical Equipment service in a Hospital setting
- Networking skills and qualifications eg CCNA.

LI-DN1 #LI-ONSITE

**Additional Information**:
**Relocation Assistance Provided**:No

  • Certification Services Representative, Mississauga

    2 months ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Certification Services Representative, Vaughan

    2 months ago

    Mississauga, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Field Service Representative

    2 months ago

    Mississauga, Canada BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Field Service Representative

    2 months ago

    Mississauga, Canada Eaton Corporation Full time

    **What you’ll do**: **Eaton’s Electrical Engineering and Services Division is hiring a Field Service Representative to join our team. This position will be located out of our Mississauga, ON service facility.** The Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and...

  • Field Service Representative

    2 months ago

    Mississauga, Canada Eaton Corporation Full time

    **Eaton’s ESSG CA Canada division is currently seeking a Field Service Representative.** **What you’ll do**: The **Field Service Technician** is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best...

  • Field Service Representative

    2 months ago

    Mississauga, Canada KASCO CORPORATION Full time

    Come join our Team, KASCO is looking for our newest Rock Star!! Did we mention we pay a SIGN ON BONUS?? This position pays $28 hourly PLUS commissions, making the possibilities endless! $$$$ Are you in the Mississauga area and have experience with equipment maintenance and repair? We'd like to hear from you! For more than 110 years, KASCO has been the...

  • Field Service Representative Ii

    4 weeks ago

    Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Field Marketing Representative

    2 months ago

    Mississauga, Canada Shades Point Full time

    Position: Window Coverings Marketing Distribution Field Representative Location: Southern Ontario, Canada **Job Description**: Join our dynamic team as a Window Coverings Marketing Distribution Field Representative! We are seeking a proactive individual to represent our company in introducing our products and services to potential clients in new...

  • Part-time - Field Service Representative

    2 months ago

    Mississauga, Canada The Hillman Group Full time

    Who We Are & What We Do The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products. The Hillman Group Canada employs over 700 employees in 2...

  • Field Service Representative

    2 months ago

    Mississauga, Canada Beckman Coulter Diagnostics Full time

    **Job Description**: **Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a...

  • Field Representative

    2 months ago

    Mississauga, Canada RXE Network Full time

    **Field Representative** This hiring company is a marketing office representing various partnering fundraisers and charitable organizations. - **Door-to-door**: - **Full-time**: - **Long-term**: - **Transportation provided**: - **Cash-paid** **Requirements**: - Fluent English - Strong communications skills - Ability to work door-to-door...

  • Field Sales Representative

    2 months ago

    Mississauga, Canada WeServe Marketing inc. Full time

    '''Job Summary: We are seeking a highly motivated and results-driven Field Sales Representative to join our team. As a Field Sales Representative, you will be responsible for promoting and selling our products to potential customers in designated territories. You will play a key role in driving revenue growth and building strong customer...

  • In-field Marketing Representative

    2 months ago

    Mississauga, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking In-Field Marketing Representatives to join our team...

  • In-field Marketing Representative

    2 months ago

    Mississauga, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking In-Field Marketing Representatives to join our team...

  • Field Sales Representative

    2 months ago

    Mississauga, Canada Arrow Electronics, Inc. Full time

    **Position**: Field Sales Representative The Field Sales Representative for the Toronto market is responsible for the overall relationship between Arrow and the assigned channel partners for all lines and services. In order to be successful, you must be highly organized and demonstrate dedication to customer satisfaction. The Field Sales position will be...

  • Customer Service/field Sales Representative

    2 months ago

    Mississauga, Canada Tre'dish Full time

    At Tre'dish, we believe in not only providing quality groceries but also fostering a motivating and rewarding work environment for our team. Join us in Mississauga as a Promotional Representative and unlock a world of opportunities while providing Canadians with access to locally sourced, affordable groceries. - Why Choose Tre'dish?_ Tre'dish isn't just an...

  • In Field Marketing Representative

    4 weeks ago

    Mississauga, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking In-Field Marketing Representatives to join our team...

  • Field Service Representative

    1 month ago

    Mississauga, Canada Hitachi Vantara Corporation Full time

    Description General Information:You will be reporting to the Field Service Manager, PGHV. As the GIS Technical Advisor, you will be responsible for executing service work at customer sites, in accordance with Hitachi Energy and legislative Health and Safety requirements, while ensuring to maintain project schedule and budget, with utmost professionalism and...

  • Field Service Representative

    2 months ago

    Mississauga, Canada Hitachi Vantara Corporation Full time

    Description General Information:You will be reporting to the Field Service Manager, PGHV. As the GIS Technical Advisor, you will be responsible for executing service work at customer sites, in accordance with Hitachi Energy and legislative Health and Safety requirements, while ensuring to maintain project schedule and budget, with utmost professionalism and...

  • Field Representative

    2 months ago

    Mississauga, Canada RXE Network Full time

    **Field Representative** **Hours**:Monday - Friday, 12:00 pm - 8:00 pm **Pay**: OTE $665 - $1,000+ - Cash paid - Weekly **Position**: - Door-to-door marketing - Sharing the charity's goals - Explaining donation options - Acquiring monthly donors - Processing information **Requirements**: - Ability to work door-to-door - Fluent English - Strong...