Bilingual Credit Advisor

2 weeks ago


Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Bilingual Credit Advisor - RBC Advice Centre | Conseiller(ère) en crédit bilingue, Centre de conseils RBC
- La version en anglais suivra/English version will follow_
- Français_

**En quoi consiste l’emploi ?**

Il s’agit d’un poste spécialisé en vente au premier point de contact qui vous donne la souplesse voulue pour proposer des solutions et des conseils de crédit imaginatifs aux clients des services bancaires aux particuliers. Vous offrirez aux clients une expérience conviviale et de qualité supérieure grâce à l’écoute active et à une démarche exploratoire approfondie pour bien comprendre leurs besoins en matière de crédit, ainsi que leurs objectifs financiers à court et à long terme. Tenant compte de l’ensemble des besoins de crédit des clients, vous leur offrirez de judicieux conseils financiers et leur proposerez des produits et des services financiers appropriés qui y répondent. Il s'agit d'un poste à temps plein, axé sur les quarts de travail, avec la flexibilité et la possibilité de travailler à domicile et/ou au centre de conseils.

**Quelles seront vos tâches ?**
- Fournir un service de vente à la demande aux clients en leur offrant des renseignements et des conseils financiers touchant une grande variété de produits et de services de financement personnel.
- Grâce à des conversations franches avec les clients, cerner leurs principaux besoins et y répondre, leur prodiguer des conseils financiers pertinents et leur offrir des solutions RBC adaptées à leurs besoins.
- Établir et évaluer, par téléphone, les demandes de crédit de particuliers clients.
- Assurer une exécution et un traitement efficaces et rapides des opérations des clients, en tenant compte de leurs besoins.
- Orienter les clients vers les partenaires appropriés, en fonction de leurs besoins.
- Prendre en charge les demandes des clients et assurer une résolution efficace des problèmes au premier point de contact.
- Montrer son engagement envers l’apprentissage et le perfectionnement professionnel.

**Que vous faut-il pour réussir ?**

**Compétences essentielles**
- Expérience récente dans le domaine des services financiers, y compris la prestation de conseils et de solutions de crédit aux clients
- Solides antécédents en matière d’établissement et de maintien de liens avec la clientèle dans le secteur de la finance ou des services
- Capacité de faire différents quarts de travail du lundi au samedi, entre 8 h et 22 h 00 (HNE) et avoir tout au plus une heure de trajet à faire pour se rendre au Centre
- Maintien de l’emploi conditionnel à la réussite de la formation sur le PAC et à l’obtention d’un PAC
- Expérience du service à la clientèle, forte aptitude pour la vente et désir d’établir des relations solides avec les clients
- Bilingue Français et Anglais (oral et écrit) - la maîtrise de l’anglais est requise afin de servir nos clients dans les communautés anglophones

**Qu’y gagnerez-vous ?**

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d’offrir des conseils fiables qui contribuent à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun et nous sommes déterminés à réaliser notre plein potentiel, et à faire la différence dans la vie de nos clients et des collectivités.
- Programme de rémunération globale comprenant des primes et des avantages sociaux à la carte, rémunération concurrentielle et actions, s’il y a lieu.
- Programme de formation de classe mondiale sur les services financiers
- Excellentes perspectives de carrière et accès à diverses possibilités d’emploi dans l’ensemble des secteurs d’activité et des régions
- Perfectionnement soutenu par la direction grâce à des occasions d’accompagnement et de gestion
- Équipe dynamique et performante axée sur l’innovation et la collaboration
- RBC s'engage à soutenir les modalités de travail flexibles quand et où elles sont disponibles, à condition que les employés soient en mesure de répondre aux exigences technologiques et de confidentialité du poste (c.à-d. espace privé et calme, connectivité Internet, etc.) _Détails à discuter avec le chargé de l’embauche._
- ___________________
- English_

**What is the opportunity?**

This is a first point of contact specialized sales role that allows you the freedom to provide “out of the box” crea



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