Brighthr Onboarding Specialist

2 weeks ago

Vancouver, Canada Peninsula Canada Full time

**Company**: BrightHR Limited

**Job Title**: BrightHR Onboarding Specialist

**Location**: Vancouver, BC

**Salary**: $45,000

**Type of Employment** : Full-Time, Permanent

**Working Days** : Monday - Friday

**About Us**

Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you

Bright believes in the power of small businesses and understands their importance to our high streets and local communities. That's why we support small business owners with all their people management needs and give them the tools to take their business to the next level. With BrightHR we offer smart HR and H&S software that transforms to way employers manage their people and their business. BrightHR supports over 65,000 businesses globally with an affordable and easy to use platform. BrightHR currently operates in the U.K., Ireland, Australia, New Zealand, and most recently, Canada. BrightHR Limited is a part of the Peninsula Group Companies. We're here to champion small business owners and support them on their journey to a brighter future.

**The Role of **Bright Client Onboarding and Engagement Specialist**

**Day-to-Day Duties and Responsibilities**
- Provide excellent customer service to our new and existing BrightHR clients
- Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account
- Conduct demonstrations of BrightHR by webinar for prospective clients
- Contribute to team targets, paying particular attention to customer experience and feedback
- Conduct non-utilisation calls to inactive BrightHR users, encouraging implementation into their business
- Provide one-to-one training as and when required based on clients' needs
- Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs
- Gather information from clients using intelligent questioning and investigating any complex technical issues
- Take ownership of any technical queries and keep regular contact with clients to ensure any fixes are communicated
- Keep an accurate record of discussions, logging all queries against the correct account

**Education/Experience**
- Customer service experience is mandatory
- Ability to handle objections and make recommendations based on client needs
- Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
- The ability to work in a fast-paced environment
- Able to adapt to change
- Can take responsibility of own product knowledge
- Experience with Salesforce is an asset

**What you Bring to the Team**
- Ability to build and maintain strong client relationships
- Able to communicate at different levels throughout the business
- Confident in presenting to larger audiences (group training/ webinars)
- Outgoing personality, with strong organizational skills and a tenacious nature

**Company Benefits**
- Ask about our Bright Days
- Day off on your birthday
- Vacation Days increase after 2 and 5 years' service
- Benefits and Pension Plan available.
- Access to Employee Assistance Programs
- Company incentives, access to discounts.

  • Onboarding Specialist

    2 months ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**: BrightHR Limited. **Job Title**: BrightHR Onboarding Specialist **Department**: BrightHR - Service **Location**: Vancouver, BC. **This is an on-site position.** **Salary**: $45,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of...

  • Onboarding Specialist

    2 days ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**: BrightHR Limited. **Job Title**: BrightHR Onboarding Specialist **Department**: BrightHR - Service **Location**: Vancouver, BC. **This is an on-site position.** **Salary**: $45,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of...

  • Onboarding Specialist

    2 months ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**:BrightHR Limited **Job Title**:Onboarding Specialist **Department**:Service **Location**: Vancouver, BC **Salary**: $50,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of small businesses and understands their importance to our...

  • Onboarding Specialist

    2 days ago

    Vancouver, Canada Peninsula Canada Full time

    **Company**:BrightHR Limited **Job Title**:Onboarding Specialist **Department**:Service **Location**: Vancouver, BC **Salary**: $50,000 **About Us** Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you! Bright believes in the power of small businesses and understands their importance to our...

  • Onboarding Specialist

    1 week ago

    Vancouver, British Columbia, Canada Peninsula Employment Services Limited Full time $45,000

    Company: BrightHR Limited. Job Title: BrightHR Onboarding Specialist Department : BrightHR - Service Location : Vancouver, BC. This is an on-site position. Salary : $45,000 AboutUs Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you Bright believes in the power of small businesses...

  • Client Onboarding Specialist

    2 weeks ago

    Vancouver, Canada Quicktech Full time

    Job Title: Client Onboarding Specialist Location: Lower Mainland **Job Description**: As a Client Onboarding Specialist, you will be responsible for onboarding new clients onto the company's management platforms and deploying new company tools and standard configurations to existing clients. You will also support the managed teams in completing projects by...

  • Recruitment Specialist

    3 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    3 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Customer Onboarding Specialist

    1 week ago

    Vancouver, British Columbia, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Onboarding Specialist to join our team in Vancouver.The successful candidate will be responsible for providing a seamless onboarding experience for our customers. This includes managing customer onboarding processes, ensuring customer satisfaction, and providing customer support.The ideal candidate should have:...

  • Onboard Logistics Specialist

    2 weeks ago

    Vancouver, Canada Rocky Mountaineer Full time

    The Onboard Logistics Specialist reports to the Senior Onboard Manager. This role leads team structured scheduling, crew logistics and payroll functions for all routes as well as budget management for Onboard Operations crew logistics. **Key Areas of Accountability** **Leading Team Scheduling & Crew Logistics Activities** - Adhere to team concept while...

  • Onboard Logistics Specialist

    1 week ago

    Vancouver, Canada Rocky Mountainer Full time

    The Onboard Logistics Specialist reports to the Senior Onboard Manager. This role leads team structured scheduling, crew logistics and payroll functions for all routes as well as budget management for Onboard Operations crew logistics. Key Areas of Accountability Leading Team Scheduling & Crew Logistics Activities Adhere to team concept while scheduling...

  • Client Onboarding Specialist

    2 weeks ago

    Vancouver, Canada Quicktech Full time

    As a Client Onboarding Specialist, you will be responsible for onboarding new clients onto the company's management platforms and deploying new company tools and standard configurations to existing clients. You will also support the managed teams in completing projects by performing assigned tasks. In this role, it is important to maintain a high level of...

  • Customer Onboarding Specialist

    4 weeks ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: We are currently seeking a Customer Onboarding Specialist to join our Customer Enablement team in Burnaby or Toronto, or remotely across Canada (excluding...

  • Onboard Logistics Specialist

    7 days ago

    Vancouver, British Columbia, Canada Rocky Mountaineer Full time

    The Onboard Logistics Specialist reports to the Senior Onboard Manager. This role leads team structured scheduling, crew logistics and payroll functions for all routes as well as budget management for Onboard Operations crew logistics.Key Areas of AccountabilityLeading Team Scheduling & Crew Logistics Activities Adhere to team concept while scheduling...

  • Bookkeeping Onboarding Specialist

    1 week ago

    Vancouver, British Columbia, Canada Enkel Backoffice Solutions Inc. Full time

    Salary: 45, ,000Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Onboarding Specialist. In this role, you will be responsible for efficiently onboarding clients while setting up our bookkeeping team for success with processes and documentation. The ideal candidate will have 2 years of onboarding experience,...

  • Bookkeeping Onboarding Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Enkel Backoffice Solutions Inc. Full time

    Salary: 45, ,000Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Onboarding Specialist. In this role, you will be responsible for efficiently onboarding clients while setting up our bookkeeping team for success with processes and documentation. The ideal candidate will have 2 years of onboarding experience,...

  • Client Onboarding Specialist

    7 days ago

    Vancouver, British Columbia, Canada Bench Accounting Full time

    What's Bench? Check us out in Medium, Betakit, Financial Post, our Instagram, and our Life at Bench Blog. We acknowledge that Bench is founded on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xwməθkwəy̓əm (Musqueam), Skwxwú7mesh _(Squamish), and Səl̓ílwətaʔ/Selilwitulh...