Guest Services Representative

2 weeks ago

Guelph, Canada Stone Road Mall - Primaris REIT Full time

**Position Summary**

**Role**
- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Assist in the facilitation of the property gift card program
- Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
- Provide directions within the property to shoppers
- Answer incoming calls on both the internal and external telephone lines
- Provide support to other departments as requested
- Maintain employee manuals by ensuring the information is up-to-date
- Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
- Administer refunds for vending machines upon request
- Continuously organize and stock all information brochures at the kiosk and other directories within the property
- Log calls from tenants who require assistance from another department in the property
- Communicate with other departments in a timely manner to relay tenant concerns/requests
- Log radio communications from other departments
- Complete projects as assigned from time to time
- Other duties as assigned

**Requirements**:

- Formal Education and/or Certifications_
- Completed or working towards Secondary School diploma or equivalent
- Years of Experience_
- 1 year experience in customer service an asset
- Specialized knowledge, skills and abilities_
- Basic PC skills
- Basic Microsoft Office skills
- First Aid, CPR and AED Certifications an asset
- Ability to learn programs and procedures thoroughly and efficiently
- Respect for Health and Safety processes
- Have a positive attitude and outgoing demeanor

**Competencies**
- Communicate clearly, concisely, professionally and convey active listening and openness
- Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
- Produce accurate work with attention to detail and consistently meet deadlines
- Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
- Overcome obstacles to get the job done, identify problems and recommend solutions
- See change positively and adapt quickly to change in work requirements

**Values**
- Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
- Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
- Integrity: Do the right thing, deliver on commitments and admit mistakes
- Teamwork: Work together as one team toward common goals
- Accountability: Hold yourself and others accountable for decisions and results

**Next Step**

**Job Types**: Part-time, Permanent

**Salary**: From $15.50 per hour

**Benefits**:

- On-site parking
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: One location

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