Store Operations Analyst

1 month ago

Etobicoke, Canada Northern Reflections Full time

Established in 1985, Northern Reflections is an iconic Canadian apparel & lifestyle brand with over 130 locations from coast to coast, a thriving e-commerce business and a team of talented in-house designers. We are proud to be recognized not just as a clothing brand, but also as one of Canada’s most loved employers

For over 37 years Northern Reflections has been attracting top talent to join our transformational Canadian retail success story. Our quest for enthusiastic, innovative people is vital to the growth of our brand and to ensure we maintain the trust we have earned with our customers over the past decades.

At Northern Reflections, we provide an environment of empowerment where cross-functional teams collaborate and support one another to achieve mutual goals. We believe in integrity, respect and building a high-performing atmosphere that thrives on innovation and adaptability.

As our business evolves, our vision has remained constant:

- We are devoted to our customers, passionate about our brand, and inspired by our people._

Reporting to the Senior Manager, Store Operations, the **Store Communications Analyst **is responsible for a variety of duties with an emphasis on effective communication and exceptional support across all channels including Store Operations, field teams, and cross-functionally with all departments.

**Key Responsibilities**:

- Gatekeeper of all communication between the Store Support Centre and stores with a keen eye for accuracy, attention to detail, consistency, and timeliness
- Manages the planning and execution of key events and promotions to support stores and documents feedback on opportunities and wins
- Responsible for the weekly reporting on KPIs, Sales, and other important data
- Reviews tasks and works cross-functionally to assess task hours required on a monthly basis
- Responsible for the administration, tracking, and follow-up of store payroll / operating hours and reports discrepancies
- Manages contests, recognition, and incentives to motivate teams and drive sales while managing and complying with the budget
- Champions charity campaigns with enthusiasm and passion and maintains results for reporting purposes
- Supports stores and District Sales Managers across all channels and looks for solutions and opportunities to streamline and improve processes for efficiency
- Supports cross-functional teams to ensure tasks for all Real Estate projects are completed in a timely manner
- Plans and prepares quarterly loyalty targets
- Works in partnership with the Manager, Loss Prevention to determine Audit blackout dates
- Assist with annual cost-center budgeting
- Attends weekly cross-functional meetings to gather information required for store communication
- Partner with Marketing on strategies and impact on stores - SMS, Affiliate Marketing
- Assists with tasks and the planning/coordination of events and meetings
- Other tasks as required

**Qualifications**:

- 1-3 years’ experience in Store Operations in a specialty store, preferably apparel
- Strong interpersonal and communication skills with all levels of the organization
- Ability to work effectively in a fast-paced, multi-tasking environment while staying organized
- Solution-oriented with strong critical thinking skills and strives to improve efficiency
- Ability to produce a high volume of work with accuracy and diligence with the discipline to stay focused, and self-manage
- Ability to prioritize work, perform well under pressure and meet set deadlines
- Exceptional written, and oral communication skills and speaking English fluently
- The ability to type swiftly with high accuracy
- The ability to evaluate, troubleshoot, and follow up on issues
- An aptitude for problem-solving, influencing, and negotiation
- Strongly team-focused with the ability and desire to motivate, coach, and develop team members to achieve their goals
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent people skills and the ability to build relationships
- Eager and willing to learn and take initiative
- Energetic, upbeat with a cheerful outlook
- Highly dependable with the ability to maintain regular attendance and punctuality
- Must be empathetic, responsive, patient, and conscientious when working with stores, District Sales Managers, and peers

**Technical Skills**:

- Strong computer skills including Microsoft Office, Excel, Microsoft Word, and PowerPoint
- High-speed internet connection (Download speed of 20Mbps+)

Day range:

- Monday to Friday

Flexible Language Requirement:

- French not required

**Experience**:

- Microsoft Excel: 3 years (required)
- Store Operations: 2 years (required)

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