Health Services Manager, North Fraser Pre-trial

3 days ago

Port Coquitlam, Canada PHSA Full time

**Health Services Manager**
BC Mental Health & Substance Use Services

Port Coquitlam, BC

**What you’ll do**
- Direct the strategic planning process and coordinates the process of operational planning across the assigned health care centre in collaboration with the Regional Director. Integrate specific goals and objectives into the activities of the Health Services ensuring linkages with individual performance plans, and quality management initiatives.
- Oversee and coordinates on-going team planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution and collaboration by arranging and facilitating meetings and in-services; reviewing team policies and procedures, revising documents, and developing new policies and procedures; selecting and utilizing outcome measures, implementing new approaches to care, and evaluating effect of changes in patient centered primary care practice; composing semi-annual and annual reports; and consults with team and collaborates with other Health Services Managers and the Regional Director regarding efficiency of processes and procedures and changes in policies and procedures to ensure streamlined, effective and patient/family centered practices.
- Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Define an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate and appropriate staff according to operational demands and environmental and resource constraints. Develop, recommend, implement and evaluate staffing patterns, rotations and vacation schedules to ensure adequate staffing to meet patient needs.
- Provide leadership to staff through collaborative coaching, guiding and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Foster partnerships and establishes systems that ensure seamless client flow.
- Ensure that human resource plans address the recruitment and retention issues for the health care centre. Create, implement and evaluate an effective workforce plan for the health care centre in collaboration with key partners and stakeholders that ensure the availability of adequate staff within the context of operational demands and environmental and resource constraints.
- Implement effective performance development and performance management processes in an interprofessional team environment. Oversee all aspects of human resource management within the portfolio including investigating work and staff issues, initiating disciplinary action up to and including termination, administration of policies and procedures, implementation of corporate initiatives, health care initiatives and new services. Participate in labour relations, including the grievance process and essential services planning. Monitor and approve requests for overtime, vacation, leaves of absences, and sick time.

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Master’s Degree in Nursing or a related health profession from an accredited University. Plus a minimum of seven years recent related clinical experience including two years working in a managerial/leadership capacity in a clinical setting, preferably in primary care. Current practicing registration with a relevant professional association.

Skills and Knowledge
- Solid clinical knowledge of primary care practices.
- Strong skills in clinical and operations management
- Demonstrated ability to lead teams and to promote teamwork.
- Ability to prioritize and manage multiple tasks and projects
- Demonstrated understanding and experience with quality assurance processes, operational planning and program/service development.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact th

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