Manager, Clinical Operations
2 weeks ago
Why Fraser Health?:
Are you looking for that job that will allow you to combine your clinical expertise and your proven leadership skills?
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Fraser Health has twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable places to live in the world, these vibrant communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.
We are proud of the innovation, dedication, teamwork and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.
Join us at Fraser Health as a
**Manager, Clinical Operations** based at
**Heritage Village** in
**Chilliwack, BC**. As a key member of the leadership team, you are responsible for managing and providing leadership within the Long Term Care Facility.
Effective October 26th, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing leadership for assigned clinical operation(s) through the leadership provided to staff, or the management of service contracts with contracted agencies.
Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation(s); or, supports the operation of clinical services supports for services as provided through contracted agencies.
The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.
Ensures clinical operation(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.
Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.
**Responsibilities**:
- Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
- Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care.
- Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
- Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
- Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes.
- Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
- Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external stakeholders.
- Participates in strategic planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans wh
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