Customer Order Fulfillment Specialist
2 weeks ago
Chanco Beauty is proudly a women-owned business in the beauty industry looking for a special fit to join our team
Product knowledge and/or familiarity in the beauty industry is an asset.
**Responsibilities**:
- Customer Service_
- Maintain good image of the company and build strong relations with customers.
- Recognize and respond positively and thoroughly to client needs.
- Identify opportunities to promote and provide advice on our products or services. Inform clients about services and products available, and make recommendations where possible.
- Handle customers in a courteous and professional manner. Strive to resolve client issues with discretion and professionalism.
- Accommodating phone orders
- Creating connection and rapport with our high-profile accounts and customers
- Order Fulfillment & Technical Skills_
- Work with eShipper program and various couriers to fulfill orders.
- Work with back-end of Shopify to manage incoming orders, create quotes, etc.
- Work with Zoho Invoice to manage account receivables.
- Coordinate with suppliers for product management.
- Package products with care and precision.
- Proven experience with international and domestic shipping, receiving, inventory counting and assembly, picking and quality check of items.
- Team Work_
- Coordinate with marketing team for creative opportunities to service customer needs.
- Participate in collaboration meetings
**Core Skills and Abilities**:
- Strong customer service and troubleshooting skills.
- Computer literate, including effective working skills of MS Office and Shopify Orders
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Customer Focus.
- Excellent interpersonal skills.
- Team work.
- Able to work well under pressure.
- Able to take constructive feedback.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- French or Spanish is an asset.
**The schedule for this role is IN-PERSON.**
- Fullfiillment work takes place in Caledon, ON (King St & Creditview Rd).
- 32 hours per week across Monday to Friday to accommodate scheduling courier pick-ups for orders.
- Working hours are between 9am-5pm.
**Job Type**: Part-time
Part-time hours: 32 per week
**Salary**: $16.50-$18.00 per hour
**Benefits**:
- Casual dress
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Caledon, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Order fulfillment: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- fluent English (required)
Work Location: In person
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