Settlement Outreach Worker

3 days ago

Burnaby, Canada MOSAIC Full time

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

**JOIN OUR TEAM**

**POSITION FUNCTION**:
Under the supervision of Manager/Coordinator, Settlement Outreach Worker is responsible for providing direct client service and program delivery support for MOSAIC Newcomers and Community Building Program in Vancouver, Burnaby, New Westminster, Tri-cities and Surrey. Through an integrated service approach, the Settlement Outreach Worker performs one-on-one detailed needs assessment and referrals, information and orientation, group orientation and information, community connections, client outreach, service bridging, resource development, and delivery assistance to eligible clients. As directed by the Supervisor or referred by other Settlement workers, the Settlement Outreach worker will identify clients’ needs and accompany clients to access community resources.

**KEY DUTIES AND RESPONSIBILITIES**:

- Provide one-on-one detailed needs assessment and referrals, information and
orientation, group orientation and information, guided pathway support, community
connections, client outreach, service bridging, resource development, and delivery
assistance to eligible clients
- Assists in identifying clients’ needs and supports clients to independently access
community resources
- Provides one-on-one basic employment-related information, support, and
referrals
- Maintain knowledge of trends, protocols, and procedures essential for the operation of the
special focus of the program or project
- Stay informed of current resources, trends, needs, changes, and service gaps in
the general community, and in specific ethno-cultural minority communities
- Accurately enter client information and services/activity information into OCMS in a
timely manner
- May develop individual Work Plans showing action plan/timelines to meet unique
client caseload, service objectives, output, and outcomes
- May document client activities in database(s), or document and collect data to
produce contractual reports or statistics for funders
- Assist manager in the development of partnerships with other service providers
- Publicize MOSAIC programs/services to ethno-cultural minority communities and
service providers

**QUALIFICATIONS**:

- Have experience (2 or more years) in working with immigrants and refugee families.
- Have experience (2 or more years) in social service, individual settlement, one-on-one or group counselling, presentation skills, group facilitation, and community outreach.
- Experienced in establishing professional and confidential boundaries with clients.
- Have a bachelor’s degree in social services, Humanities, Social Work or Counselling, and or equivalent life experience.
- Excellent knowledge of English and working knowledge of another language (Tigrinya or Amharic).
- Knowledge of community resources
- Knowledge and experience working with people of diverse backgrounds.
- Strong administrative skills.
- Strong time management and organizational skills.
- Ability to work independently and as part

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