Returns & Warranty Clerk

2 weeks ago

Guelph, Canada Royal Distributing Full time

About Us

We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 30 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us

The Opportunity

As an Returns & Warranty Clerk, you are relied upon as an expert on our returns and warranty processes and are responsible for achieving our processing and customer satisfaction targets. You are accountable for processing returns, managing warranty claims, and problem-solving product and customer issues. It is your goal is to ensure that all customer returns and warranty claims are handled as quickly and efficiently as possible to provide the best possible experience to our customers.

**Responsibilities**:

- Act as the liaison between customers & manufacturers to resolve all warranty issues
- Ship or send pictures of products with warranty issues to manufacturers
- Track and follow-up with vendors to ensure the timely resolution of open claims
- Manage the flow of goods for special orders, products on-hold, and store orders
- Educate the retail team on warranty information and policies to ensure the correct information is relayed to customers on initial contact
- Assist other departments in the warehouse during busy periods

**Qualifications**:

- Previous experience managing warranty claims is a definite asset
- Exceptional customer service and problem-solving skills
- Ability to handle challenging customer and vendor conversations
- Organizational skills and able to manage conflicting priorities are essential
- High attention to detail skills
- Proficiency in computer use
- Excellent verbal communication and interpersonal skills

Additional Information
- This position reports to the Returns & Warranty Lead
- This is a full-time position, operating Monday-Friday from 8:00am-5:00pm, with occational overtime
- Steel toe, green patch work boots are required

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Company

Royal Distributing

Location

Guelph - Distribution Center

Opening Date

May 03, 2023

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