Guest Experience Coordinator

3 months ago


Toronto, Canada CEM Resorts Full time

As a Guest Experience Coordinator, you will be responsible for ensuring that our guests have an enjoyable dining experience by warmly greeting them, escorting them to their tables, and providing exceptional customer service.

Key Responsibilities:

- Greet guests as they enter the restaurant with a warm smile and welcoming attitude
- Escort guests to their tables and provide menus
- Answer any questions guests may have about the menu or restaurant
- Manage the waitlist efficiently and accurately
- Maintain cleanliness and organization of the host/hostess station
- Communicate effectively with servers, bussers, and managers to ensure smooth service
- Assist with seating arrangements for large parties
- Provide exceptional customer service at all times
- Perform additional duties as assigned by management

Qualifications:

- Excellent communication skills
- Exceptional customer service skills
- Ability to work in a fast-paced environment
- Must be able to multitask and work well under pressure
- Professional demeanor and appearance
- Ability to stand for extended periods of time
- Flexible schedule, including evenings, weekends, and holidays
- Prior restaurant experience is a plus, but not required



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