Manager, Signage

2 weeks ago


Vancouver, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. As part of our Innovation and Technology Group, your work will help deliver industry-leading travel technology to transform the passenger experience. From strategic planning to project execution, the work you do matters and will help improve our processes to make our airport work better for our communities.

**Position overview**

**Key responsibilities include**:

- Develop and implement signage and wayfinding strategies and standards.
- Assess the needs of the program considering passenger flows, processes, and operational requirements. Conduct sign audits and assessments regularly evaluating the effectiveness of the airport’s signage and wayfinding program, identifying areas of improvement.
- Create a comprehensive plan of development and implementation of innovative signage and wayfinding systems at the airport and keeping abreast of the latest trends and technologies.
- Manage the Signage and Wayfinding Team by directing the work of all team members to ensure tasks are allocated effectively and the department is organized for success.
- Collaborate with and provide guidance and direction on signage and wayfinding elements of projects with stakeholders and Project Managers.
- Oversee sign shop operations and ensure policies and procedures are in place to support a broad group of users.
- Ensure sign production is efficient and that the optimal mix of in-house vs out-sourcing is maintained.
- Maintain a customer service approach to sign shop to ensure it delivers on expectations from the various user groups

**Key qualifications include**:

- Post-secondary education (bachelor’s level or equivalent) in business administration, or other related field.
- 5-7 years’ experience working on program management for a large corporation. Airport experience is an asset.
- Signage and Wayfinding experience is also an asset.
- Knowledge in Signage and wayfinding systems design is an asset however not required.
- Knowledge in Project management is also an asset.
- Proven ability to manage multiple projects throughout project planning and implementation.
- Ability to triage and solve complex signage/wayfinding issues impacting operations or projects with tight time constraints.

**Who We Are**

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Join us on this journey as we continue to transform our airport to better serve our communities.


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