911 Admin Support

**Position Posting**

**911 Admin Support**

**(4 Positions Available)**

**Term of Employment**:
Casual, Continuing

**Rate of Pay**:
**Band 4**: $30.24 - $33.04 per hour
- (Subject to CUPE 1015 Agreement)_

**Location**:
RCMP Detachment

**Duties**:
The 911 Admin Support is responsible for providing 911 Emergency and Administrative support in Lloydminster operational Communications Centre (LOCC). Specific responsibilities and duties include:

- Provide the first point of contact for Lloydminster 911 Public Safety Answering Point (PSAP) and initiate the appropriate response.
- Receive, assess and prioritize complaints and dispatch the RCMP, Fire Department and Community Peace Officers by operating the police radio.
- Provide critical support to both the public and emergency services personnel.
- Operate a multi-line telephone system.
- Efficiently operate computer monitoring systems and Computer Aided Dispatch (CAD) systems.
- Proficient use of digital and analog radio systems
- Complete audio recordings and typing of legal documents.
- Provide administrative support for RCMP members.
- Provide coverage for RCMP Admin Support as required. Other related duties as required.**Schedule**:
This position must be available on a scheduled basis, and be available to workdays, evenings and nights throughout the week.

**Qualifications**:

- Post-secondary Certificate or Diploma from a recognized institution in: 911 Emergency and Call Centre Communications or previous Police and Fire dispatch training and experience is considered an asset.
- Strong administrative and computer skills is considered an asset.
- Ability to adjust quickly to changing situations and priorities while accurately advising appropriate resources of situations.
- The ability to communicate effectively both orally and in writing.
- The ability to work in a dynamic environment, both independently and cooperatively as a team.
- The ability to multi-task and work in a demanding, fast-paced environment.
- Knowledge of Federal, Provincial, and Municipal statutes is preferred. Working knowledge and understanding of geography, jurisdictional boundaries, latitude/longitude and civic addressing would be considered an asset.

**Pre-Employment Requirements**:

- Must successfully complete and pass the critical skills assessment prior to the position start date.
- Must be able to obtain and maintain an RCMP Enhanced Reliability Security Clearance.
- Successful applicant must provide proof of qualifications.

**Closing Date**:
**Posting Type**

Internal & External

**Application Information**:
**Victoria Macvarish**

HR Generalist, Employee Relations

City of Lloydminster

4420-50 Avenue

Lloydminster AB/SK T9V 0W2

Phone: 780-875-6184

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