Care Coordinator, Nursing
2 weeks ago
**Care Coordinator - Extended Hours (Evenings and Weekends)**
As a Care Coordinator within our Ottawa region, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You’ll be part of a team of Care Coordinators in the Nursing Program, working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you’ll be the central point of contact for patients and families, care providers, and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.
This role covers evening and weekend shifts to support the needs of the business during operational times from 3:00 pm to 8:00 pm and weekends from 8:00 am - 8:00 pm. Some daytime coverage is available. This is an in-office position.
This is a full-time temporary position that ends in November 2024.
**PRIMARY DUTIES**
As a Care Coordinator, you will:
- Use scheduling software effectively to fulfill patients’ care plans
- Provide field staff with accurate schedules weekly
- Ensure care providers are scheduled effectively and efficiently
- Communicate effectively with care providers to ensure schedules are carried out
- Communicate with patients and families when schedule challenges arise, and problem-solve effectively
- Maintain accurate records of care provider availability
- Maintain continuity of care whenever possible
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursue positive relationships with care providers and patients
- Follow up appropriately on missed visits
- Liaise with Care Supervisors to share patient and care provider feedback
- Resolve or escalate, as required, client concerns/issues
- Ensure dated notes are timely and clear, and contain appropriate and required information
- Ensure accurate, timely documentation and/or phone calls, both external and internal
- Prepare daily performance and tracking reports in a timely manner
- Enter all critical and relevant information into the system for appropriate follow-up and documentation
- Escalate appropriate concerns or risks for review and/or follow-up.
**QUALIFICATIONS**
To take on the role of Care Coordinator, you must:
- Have customer service experience and computer skills
- Demonstrate excellent telephone etiquette
- Be able to remain calm in stressful situations
- Be able to empathize with the complexity and difficulty of each client or field staff situation
- Be a detail-oriented, adaptable, and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented, and able to manage time and priorities
- Possess medical knowledge or medical background, and supervisory skills will be considered assets
- Coordination experience or trained medical secretaries experience is considered an asset
**Join us at CBI Health - Because Your Care Matters**
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Health Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._
- #HHEast_
-
Care Coordinator
2 days ago
Ottawa, Canada Home and Community Care Support Services Part timePosition Summary: The Care Coordinator, Palliative Care is responsible for, or supports other Care Coordinators in managing, a caseload of palliative patients who are at different stages of illness trajectories and may require a palliative approach to care. The Care Coordinator, through home visits and/or phone conversations, measures the patient’s...
-
Care Coordinator
3 weeks ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: Under the general direction of the Manager, Home and Community Care, the Care Coordinator is responsible for managing a caseload of diverse patients who are living and/or dealing with a variety of health concerns. The Care Coordinator, through in person visits, assesses the patient’s care needs and develops, implements, and updates...
-
Care Coordinator
2 weeks ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: Under the general direction of the Manager, Home and Community Care, the Care Coordinator is responsible for managing a caseload of diverse patients who are living and/or dealing with a variety of health concerns. The Care Coordinator, through in person visits, assesses the patient’s care needs and develops, implements, and updates...
-
Care Coordinator, Nursing
4 weeks ago
Ottawa, Ontario, Canada CBI Health Group Full timeCare Coordinator As a Care Coordinator within our Ottawa region, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You'll be part of a team of Care Coordinators in the Nursing Program, working diligently to provide as much...
-
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Float Care Coordinator
3 weeks ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: Under the general direction of the Manager, Home and Community Care and in accordance with the Home and Community Care Support Services Champlain standards, legislation, policies and guidelines, the Care Coordinator is responsible for client assessment, determination of eligibility, admission, service planning and authorization,...
-
Ottawa, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Bilingual, Temporary Full Time
4 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Bilingual, Temporary Full Time
4 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Bilingual, Temporary Full Time
2 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Temporary Full Time, Central
3 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Temporary Full Time, Eastern
4 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Temporary Full Time, Western
3 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Temporary Full Time, Eastern
4 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Bilingual, Regular Part Time
2 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Registered Nurse
6 days ago
Ottawa, Ontario, Canada Southbridge Care Homes Full time"When you're an RN, you know that every day you will touch a life, or that a life will touch yours." Ready to be part of a team that will truly value your hard work, dedication and effort? Are you passionate about providing compassionate and quality care to residents in long term care? If you are, we want to hear from you On a daily basis the RN will...
-
Care Coordinator
3 days ago
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Care Coordinator, Regular Part Time
2 weeks ago
Ottawa, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Rapid Response Nurse
2 weeks ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: To ensure effective transitions from acute to home care for frail adults and seniors with complex needs and/or high risk characteristics. To ensure communication and linkage with primary care; and provide timely and effective rapid response home care. The Rapid Response Nurse provides the first in-home nursing visit within 24 to 48...
