Queen's Residences

**Company description**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job description**

Working under the supervision and direction of H&A Information Technology Services, the Router Technician will be part of a team, within the Queen’s Housing and Ancillary Services Department, assisting students in residence with configuring and connecting their Wi-Fi routers to the ResNet network.

**Duties and Responsibilities**
- Work scheduled times to assist students in connecting their Wi-Fi router
- Attend a paid training session before move-in (tentatively scheduled for a 1/2 day the last week of August)
- Available to work between the hours of 8:00 AM - 6:00 PM during residence move-in Aug. 31-Sept. 2, 2024
- Flexibility to work at both support desks, Victoria Hall & Jean Royce Hall (transportation between the two campuses will be provided)
- Recognize serious problems and escalate to 2nd level support staff

**Qualifications**
- Detail oriented, motivated individual, with good verbal and written communication skills
- Aptitude for troubleshooting hardware and software computer issues
- An aptitude for helping others, courteous, client service orientation
- Ability to work independently, and in a team environment
- Previous experience installing Wi-Fi routers is an asset, but not required

**Job Types**: Part-time, Fixed term contract
Contract length: 3 days

Pay: $16.55 per hour

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 2024-08-11
Expected start date: 2024-08-31