Hotel Security Guard

1 week ago


Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

Applicants are required to have the following education and skills:

- Security License
- SMART Serve
- CPR Certified
- Customer Service Mindset
- Ability to defuse situations without using force
- Previous experience in hotel security or a related field is preferred.

**Security Oversight**:
Conduct regular patrols to ensure the safety and security of guests, staff, and hotel property.

Monitor surveillance systems and respond promptly to any suspicious activity or incidents.

Enforce hotel policies and procedures to maintain a secure environment.

**Customer Service**:
Greet and assist guests with a friendly and welcoming demeanor.

Provide directions and information to guests, enhancing their overall experience.

Handle guest inquiries and concerns in a professional and courteous manner.

**Conflict Resolution**:
Address conflicts or disruptions calmly and efficiently, aiming for peaceful resolutions.

Collaborate with hotel management to address and resolve guest issues promptly.

**Emergency Response**:
Act decisively in emergency situations, following established protocols to ensure the safety of guests and staff.

Coordinate with local authorities when necessary.

**Team Collaboration**:
Work closely with other hotel departments to maintain a cohesive and supportive environment.

Communicate effectively with colleagues to share important information.

**Customer Service Skills**:
Strong interpersonal skills with the ability to provide excellent customer service.

**Communication Skills**:
Clear and effective verbal and written communication skills.

Problem-Solving Abilities:
Proven ability to handle challenging situations with tact and diplomacy.

**Flexibility**:
Willingness to work a variety of shifts, including weekends and holidays.

**Physical Fitness**:
Ability to stand and walk for extended periods and perform the physical requirements of the role.

**Job Types**: Full-time, Part-time

**Salary**: From $18.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

**Experience**:

- Security: 3 years (required)

Licence/Certification:

- Security License (required)

Work Location: In person



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