Warehouse Operations Support Associate

4 days ago

Oakville, Canada Oakville Hydro Full time

Oakville Hydro delivers reliable and safe electricity to more than 74,000 individuals, families, and businesses in Oakville. The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community. Oakville Hydro is a two-time past recipient of the Local Distribution Company Performance Excellence Award from the Electricity Distributors Association and a Canada’s Safest Employers Silver Award recipient, recognizing the organization as an exceptional leader in the industry.

At Oakville Hydro, we believe that our continued success as an industry leader is due to our innovative, customer focused, team-oriented employees who continually strive to exceed customer expectations and take pride in all areas of our businesses.

**Successful Oakville Hydro employees**:

- Are customer-centric - they understand and embrace the role of delivering exemplary service
- Lead - they lead by example through their actions and attitudes
- Innovate - they look for opportunities to improve, do things differently, and add value for our customers and business
- Commit to Excellence - in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered:

- Potential to lead innovative projects and initiatives
- Career path exploration and development opportunities
- Opportunities to get involved with teams and charitable events that support the community
- Comprehensive total reward package

**About the Role**

We are looking for a dynamic individual with exceptional customer service skills. Working in a fast-paced, and customer-centric environment, the Warehouse Operations Support Associate handles materials received, stored, and issued. They will maintain a high level of accuracy in the day-to-day warehouse transactions. The incumbent will also provide operational support services to other areas of the organization

**Duties include**:

- Operate counter balance/reach forklift trucks, overhead crane and other tools as required
- Handle loading and unloading operations the warehouse
- Handle sensitive items and materials in an appropriate manner
- Check and identify numbers and labels on assigned items and materials
- Maintain a clean and organized warehouse and yard
- Organize and arrange items and materials in appropriate warehouse locations
- Inspect items and materials while loading and unloading, and report deficiencies to supervisor
- Assist with weekly cycle counts
- Review and fill stock requests from stores, issue memos and pick lists
- Return materials to stock
- Provide operational support services to other areas of the organization
- Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and Oakville Hydro’s Policies and Procedures
- Other duties as assigned by supervisor

**Required Skills, Qualifications and Experience**:

- Grade 12 high school or equivalent
- Valid Class ‘G’ Ontario Driver’s Licence and an excellent driving record
- Certificate for counter balance, forklift, and reach trucks
- Standard First Aid including CPR
- Minimum of 2 years’ experience in a warehouse
- Experience in building services and facilities
- Extensive forklift experience
- Intermediate Computer skills in MS office (Outlook, Word, and Excel)
- Demonstrated ability to use computerized inventory systems
- Knowledge of WHMIS and PCB handling practices
- Solid understanding of basic warehouse practices
- Ability to perform physical labour associated with warehouse work (lift up to 35 kgs)
- Strong planning, and problem-solving skills with a clear focus on the delivery of excellent customer service
- Display a keen attention to detail and can prioritize accordingly in a demanding and fast-paced environment
- Excellent interpersonal and communication skills
- Excellent organizational skills
- Embrace a culture of innovation and continuous improvement
- Able to prioritize, problem solve and exercise good judgment
- Is a fast learner who can adapt to an ever-changing environment
- Is self-motivated, with the ability to work independently or as part of team
- Is agile, responsive, and displays a sense of urgency

**Other Success Factors**:

- Brand ambassador - enable, engage, encourage, and exemplify the behaviours and attitudes of the brand
- Is customer centric and displays an attitude of commitment and excellence with service delivery
- Innovate - engage colleagues and find new ways to work and win
- Stay a step ahead - make a priority to be in-tune with changes in technology and industry news
- Have a futuristic and proactive mindset with the ability to win outside of the box, foresee problems and take action as required
- Be a creative thinker with strong planning, organization, and execution

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