Glow Staff

The Magic of Glow

Glow is a family-friendly winter festival of lights, founded in 2017. Recognizing an opportunity in our local area, our team, all with backgrounds in creative arts, launched Glow with a mission to offer a holiday lights festival with great value for families.

Over the years, Glow expanded to cities across North America and Europe, driven by our passion for creativity and a love for adventure.

At Glow, we’re dedicated to creating smiles and unforgettable moments for families. We understand the importance of affordability, striving to provide the best value possible in every aspect of our festival. Experience the magic of Glow as we continue to help families build cherished memories through captivating visuals and engaging activities.Our mission is to be a place for families to get together and create magical moments illuminated by our festival of lights.Our vision at Glow is to be part of your family’s holiday tradition by creating a space for joy and connection. We strive to offer the best possible value and innovate to deliver exceptional experiences that captivate audiences and create cherished moments for years to come. **FOR EVENT POSITIONS, YOU MUST BE ABLE TO WORK FROM THE START DATE IN NOVEMBER UNTIL DECEMBER 31, NOT MISSING SHIFTS.**

Staff Responsibilities

Job Posting: Shift Lead (Glow Event)

Position Overview: We are seeking a proactive and organized Shift Lead to oversee operations at Glow, ensuring a seamless experience for guests and smooth coordination among the team. The Shift Lead will manage staff, monitor guest flow, and act as the key point of contact during shifts. This role involves leading the daily setup, operation, and tear down, as well as maintaining communication between entertainers, vendors, security, and first aid.

Key Responsibilities:

- Assign specific tasks or zones to staff members as needed.
- Oversee the daily setup, operation, and tear down of Glow.
- Monitor guest flow to ensure a smooth and enjoyable experience for all visitors.
- Address customer inquiries or concerns, resolving any issues that arise promptly.
- Act as the liaison between the LDE team, entertainers, vendors, performers, security, and first aid services.
- Cover staff breaks and ensure adequate staffing throughout the shift.
- Serve as the main point of contact for the team, communicating with the manager on call as necessary.
- Keep detailed records of incidents, visitor feedback, staff attendance, and shift activities.
- Provide a shift report for management at the end of each shift.

Qualifications:

- Previous leadership or supervisory experience, ideally in events or customer service.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm and efficient under pressure.
- Flexible availability, including evenings and weekends and the holiday season

Job Description: Glow Event Staff Member

Position Overview: We are looking for enthusiastic and versatile staff members to join the Glow team. In this role, you will rotate between various positions, ensuring a festive and memorable experience for all guests. You will serve as a Greeter, Santa Attendant, Kids' Corner Attendant, and Draw Barrel Attendant, providing exceptional customer service while maintaining the safety and flow of activities.

Key Responsibilities:
Greeter:

- Welcome guests warmly upon arrival, creating a friendly and festive atmosphere.
- Engage with guests, offering smiles and a positive demeanor to enhance their experience.
- Answer questions regarding event schedules, attractions, and directions to specific areas.
- Hand out event materials and flyers as needed.
- Monitor the event area for potential safety concerns and report them to management.
- Address guest inquiries or complaints, escalating unresolved issues to the Shift Lead.

Santa Attendant:

- Assist Santa and Mrs. Claus by escorting them from the greenroom to their designated area.
- Manage the line for Santa visits, ensuring an efficient and enjoyable experience for families.
- Take photos for guests with Santa upon request.
- Hand out candy canes to children visiting Santa.
- Open and close the Santa line at designated times.

Kids' Corner Attendant:

- Oversee activities at the AstroJump and inflatable obstacle course.
- Ensure the craft tables remain tidy and assist children with crafts when requested.
- Maintain general housekeeping of the Kids' Corner to ensure a clean, fun space for kids.

Draw Barrel Attendant:

- Manage the draw barrel, explaining the nightly draw and assisting guests with filling out forms.
- Ensure all draw entries are collected and organized for the drawing process.
- Hand out stickers and other prizes to attending families.

Qualifications:

- Friendly, outgoing, and able to engage with guests of all ages.
- Strong multitasking skills and ability to manage different activities and roles.
- Customer service experience is an asset.
- Ab