Customer Support Specialist

5 months ago

Oakville, Canada Staples Canada Full time

: 1279829

Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
- Some of what you will do:

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.
Specifically, you will:

- Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written.
- Provide information and clarification to all requests including types of services, fees, and eligibility for services.
- Provide interpretation of guidelines, directives and procedures related to products, programs and services.
- Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately.
- Assist in the de-escalation and resolution of customer complaints, returns and exchanges, seek assistance of a leader where required.
- Respond to customer inquiries related to questions within the store location. Take opportunities to direct and assist customers in the total store expereince.

Some of what you need:

- Engage with customers in a friendly and professional manner and resolve customer concerns in a diplomatic manner.
- Communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Attention to details to ensure accuracy of form completion.
- Use software such as Microsoft Office, database programs and the Internet to access and retrieve information; to prepare correspondence and reports; and to conduct research.
- Arithmetic skills to calculate fees, collect and balance monies for the sale of publications, products and services, and to balance, close off a department and prepare reports and deposits.
- Bilingualism English/French is considered an asset.
- Additional information:

- Backcheck will be required
- Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire;
- This position is based in our retail store environment and includes working a variety of shifts including evenings and weekends.
- Some of what you will get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

WorkLearnGrow1

**Job** Retail Locations

**Location(s)** CA-ON-Oakville

**Schedule** Full-time

  • Administrative Support Specialist

    1 week ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Asoftware IT Support Inc. is seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including planning and controlling budgets, recording and preparing meeting minutes, and scheduling appointments.Key Responsibilities:Plan...

  • Administrative Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Asoftware IT Support Inc. is seeking an experienced Administrative Support Specialist to join our team. The successful candidate will be responsible for planning and controlling budget and expenditures, recording and preparing minutes of meetings, seminars, and conferences, and scheduling and confirming appointments.The ideal candidate will have a strong...

  • Administrative Support Specialist

    4 weeks ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Asoftware IT Support Inc. as a permanent employee.Key ResponsibilitiesBudget Planning and Control: Plan and control budget and expenditures to ensure efficient use of resources.Meeting and Event Coordination: Record and prepare minutes of...

  • Customer Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a Customer Support Specialist to join our team at beBee Professionals. In this role, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via various channels.Provide accurate and helpful information...

  • Behavioural Support Specialist

    4 months ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$24.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Behavioural Support Specialist

    5 months ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$24.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Behavioural Support Specialist

    5 months ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$22.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Sales and Customer Support Specialist

    1 week ago

    Oakville, Ontario, Canada Auto Country Full time

    Job DescriptionWe are seeking a skilled Sales and Customer Support Specialist to join our team at Auto Country. As a Sales and Customer Support Specialist, you will be responsible for estimating and quoting prices, preparing sales contracts, and providing ongoing support to clients.Key ResponsibilitiesEstimate or quote prices, credit or contract terms,...

  • Administrative Support Specialist

    1 week ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Asoftware IT Support Inc. is seeking an experienced Administrative Support Specialist to join our team. The successful candidate will be responsible for reviewing and evaluating new administrative procedures, establishing work priorities, and ensuring procedures are followed and deadlines are met.The ideal candidate will have a strong background in office...

  • Administrative Support Specialist

    2 weeks ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team at Asoftware IT Support Inc. The successful candidate will be responsible for providing administrative support to our office operations, ensuring the smooth day-to-day functioning of our establishment.Key ResponsibilitiesReview and evaluate new administrative...

  • Customer Support Technical Specialist

    4 months ago

    Oakville, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Customer Support Specialist

    5 months ago

    Oakville, Canada Staples Canada Full time

    : 1275196 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If...

  • Customer Support Specialist

    5 months ago

    Oakville, Canada Staples Canada Full time

    : 1275200 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If...

  • Administrative Support Specialist

    1 week ago

    Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Asoftware IT Support Inc. is seeking an experienced Administrative Assistant to join our team. As an Administrative Assistant, you will be responsible for providing administrative support to our team, including planning and controlling budgets, recording and preparing meeting minutes, and scheduling appointments.The ideal candidate will have a strong...

  • Customer Support Technical Specialist

    2 months ago

    Oakville, Canada Geotab Full time

    Basis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Oakville, Ontario** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...

  • Customer Support Technical Specialist

    1 week ago

    Oakville, Canada Geotab Full time

    Basis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Oakville, Ontario** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...

  • Software Support Specialist

    2 months ago

    Oakville, Ontario, Canada Siemens Canada Limited Full time

    Unlock Your Potential as a Software Support SpecialistWe are seeking a highly skilled and dedicated Software Support Specialist to join our team at Siemens Canada Limited. As a key member of our support team, you will be responsible for providing top-notch support to our customers, ensuring their software products are running smoothly and efficiently.About...

  • Software Support Specialist

    2 months ago

    Oakville, Ontario, Canada Siemens Canada Limited Full time

    Unlock Your Potential as a Software Support SpecialistWe are seeking a highly skilled and dedicated Software Support Specialist to join our team at Siemens Canada Limited. As a key member of our support team, you will be responsible for providing top-notch support to our customers, ensuring their software products are running smoothly and efficiently.About...

  • Software Support Specialist

    1 month ago

    Oakville, Ontario, Canada Siemens Canada Limited Full time

    Unlock Your Potential as a Software Support SpecialistAt Siemens Canada Limited, we're seeking a talented Software Support Specialist to join our team. As a key member of our dispatch and communications software products support team, you'll play a crucial role in providing top-notch support to our customers.About the RoleThe Software Support Specialist is...

  • Software Support Specialist

    1 month ago

    Oakville, Ontario, Canada Siemens Canada Limited Full time

    Unlock Your Potential as a Software Support SpecialistAt Siemens Canada Limited, we're seeking a talented Software Support Specialist to join our team. As a key member of our dispatch and communications software products support team, you'll play a crucial role in providing top-notch support to our customers.About the RoleThe Software Support Specialist is...