Reservations Supervisor

Work Term: Permanent
- Work Language: English
- Hours: 32 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
**Work setting**:

- Urban area
- Hotel, motel, resort
**Tasks**:

- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Prepare and submit reports
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
**Supervision**:

- 5-10 people
**Security and safety**:

- Bondable
**Work conditions and physical capabilities**:

- Attention to detail
- Standing for extended periods
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Initiative
- Interpersonal awareness
- Organized
- Team player
**Support for persons with disabilities**:

- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
**Support for newcomers and refugees**:

- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
**Support for youths**:

- Offers on-the-job training tailored to youths
- Offers mentorship, coaching and/or networking opportunities for youths
- Provides awareness training to employees to create a welcoming work environment for youths
**Support for Veterans**:

- Offers mentorship, coaching and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
**Support for Indigenous people**:

- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
**Support for mature workers**:

- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
**Supports for visible minorities**:

- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities