Service Delivery Manager
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Required Skills & Experience
8+ years of overall IT industry experience.Proven experience in Service Delivery Management within enterprise environments.Experience managing onsite and offshore delivery models and distributed teams.Strong customer-facing experience, including stakeholder and escalation management.Technical Skills
Azure Cloud Infrastructure (IaaS & PaaS)Azure Operations and GovernanceIncident, Problem, Change, and Service Request ManagementService Level Management (SLM)Operational Reporting and Performance MonitoringCloud Infrastructure OperationsRisk and Compliance ManagementLeadership Skills
Team Leadership and People ManagementStakeholder ManagementConflict Resolution and Escalation HandlingResource Planning and Workforce ManagementContinuous Service ImprovementPreferred Qualifications
ITIL Foundation Certification or higher.Microsoft Certified: Azure Administrator Associate.Microsoft Certified: Azure Solutions Architect Expert.Experience supporting cloud transformation and modernization programs.Familiarity with automation, DevOps practices, and cloud governance frameworks.Key Responsibilities
Serve as the primary point of contact for clients on all service delivery and operational matters.Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.Monitor service performance and implement corrective actions to maintain service quality and operational excellence.Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.
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