India Test Measurement Service Manager

3 days ago
Lamèque NB, Gloucester Comte, NB; Nouveau-Brunswick, Canada Yokogawa Full-time
Lead India-wide test and measurement service operations at Yokogawa, applying technical escalation expertise and disciplined process management across customer accounts. As Service Manager, you will oversee installation, commissioning, maintenance, calibration, troubleshooting, and repair activities. You will manage service requests against SLA/TAT expectations while monitoring backlog, turnaround time, engineer productivity, and customer records. The position also covers recurring-failure reduction, documentation, and senior technical issue resolution.

Key Responsibilities

Lead India service operations for Test & Measurement equipment Establish installation, calibration, repair, and maintenance processes Monitor service backlog, turnaround time, and engineer productivity Manage critical technical and customer escalations Drive corrective actions for recurring service failures

Requirements:

Experience managing technical service operations Ability to oversee calibration and traceability documentation Capability to manage SLA/TAT-based service requests Understanding of quality, EHS, and company policies Ability to coordinate engineers, laboratories, and customers Bring service operations leadership, calibration knowledge, and technical escalation management to Yokogawa’s India Test & Measurement organization.

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