Senior Salesforce Developer

2 weeks ago

Vancouver BC, Greater Vancouver Regional District, BC; British Columbia, Canada KTek Resourcing Full-time

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  • 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
  • Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
  • Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
  • Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
  • Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
  • Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
  • Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
  • Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, Git, DevOps tooling).
  • Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
  • Experienced in Agile/Scrum environments, collaborating with product owners, BAs, and QA teams.
  • Strong leadership and mentorship ability: guiding developers, running code reviews, enforcing best practices.
  • Excellent problem-solving skills with a focus on customer experience KPIs (AHT, FCR, CSAT).

Seniority level

  • Mid-Senior level

Employment type

  • Contract

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting
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