Service Now Admin
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Location:
Remote | Canada Type: Full time | permanent 24/7 support according to a predefined schedule Team: ServiceNow Ateko, backed by Bell Canada, delivers IT solutions across five platforms: ServiceNow, Salesforce, AWS, Microsoft Azure and Google. Beyond implementation, our personalized services and continued support helps connect teams, streamline processes, and remove barriers. You won’t be stuck in maintenance mode. You will work on high-impact strategic projects to maximize value for our clients. You will provide support, maintenance, and ongoing enhancements for the ServiceNow platform for some of the world’s largest brands, and your success will be measured by your ability to operate in a dynamic environment where priorities can shift quickly. You will work closely with development, architecture, business analysis, QA, change management, and delivery teams, as well as business stakeholders and clients, to ensure the platform’s support, evolution, and overall quality. This role will require residing in Canada and being available and willing to work 24/7 support shifts according to a predefined schedule (2 weeks out of every 5). Administration & ServiceNow Support Take ownership of ServiceNow incidents while meeting established SLAs. Provide functional and technical 24/7 support according to the scheduled rotation. Perform analysis, troubleshooting, and follow‑up on issues reported by users. Participate in the design and implementation of new features. Execute the deployment of change requests submitted by various stakeholders. Ensure the quality, compliance, and documentation of each change performed. Minimum of 2 years of experience in ServiceNow system administration. ServiceNow module administration (Incident, Change, CMDB, etc.) ACL management, UI Policies, Business Rules, Catalog Items, etc. ServiceNow development (client‑and server‑side JavaScript, Flow Designer, etc.) Understanding of ITSM best practices and ITIL processes (an asset). Excellent communication skills in French and English. English is required to communicate with clients and partners located outside Québec. Willingness and availability to work 24/7 support shifts (2 weeks out of every 5). Remote work: The choice is yours, work from home or from one of our offices. Vacation: Everyone at Ateko has at least 4 weeks of vacation and 5 personal days. Insurance: You’re covered as of your first day of work and have 3 policies to choose from (Ateko pays half of the coverage fee). Ateko covers your access to the Dialogue app, which offers virtual healthcare and mental health support. From certification pathways to cutting‑edge learning programs, we help you make sure you’re always leveling up. We’re building a culture where diverse perspectives fuel creativity, and collaboration drives breakthroughs. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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